TECHNICAL TRAINER at Equipment Depot – Houston, Texas
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About This Position
Location: Houston - Houston, TX 77032
Position Type: Full Time
Job Category: Professional Services
Description:
POSITION SUMMARY
A training position that is part of a high-performing, customer focused team that will provide technical training at all Equipment Depot locations. Must be flexible and adapt to an ever changing work environment. Must demonstrate ability to be self-motivating, hard working, organized and goal driven. Provides consistent technical training support (that is, one way of doing business) across all Equipment Depot locations through class instruction, one- on -one on the job training in the field, or on the phone. Must possess good computer skills and ability to build technical classes including materials and training manuals. Position will require individual to conduct operator safety training, technical communications support on the phone or in the field and to conduct technical skills assessment interviews with technician candidates as necessary.
ESSENTIAL FUNCTIONS
Reasonable Accommodation Statement
To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
- Conduct technical training on all products Equipment Depot sells and services to Equipment Depot Technicians
- Conduct technical training on all products Equipment Depot sells and services to Equipment Depot customers and other material handling dealers
- Conduct Operator Safety Training to Equipment Depot employees and customers
- Conduct Operator Safety Train the Trainer training to Equipment Depot customers
- Develops technical training classes
- Assists Technical Communicators taking calls and working with Technicians to resolve technical problems in the field/shop
- Conducts initial technical skills assessments with technician candidates as well as existing technicians
- Works with HR and Technician Supervisors to provide updates on progression of technicians through TCDP program
SKILLS AND ABILITIES
- Strong communication skills
- High degree of technical knowledge of industrial equipment.
- Strong computer skills
- Proven problem solving ability.
- Ability to prioritize and manage time sensitive deadlines.
- Ability to communicate across all functional groups and geographic locations (“One Equipment Depot” mindset).
Education: Minimum high school diploma
Experience: Prefer at least 5 years experience as a technician. Prior training experience a plus.
Computer Skills: Good knowledge of computer operation and ability to use Microsoft Office products such as Word and Excel
Other Requirements: Strong organizational, communication and customer skills. Ability to facilitate change
WORK ENVIRONMENT
Work environment varies from office to job site to industrial locations
OUR CORE VALUES
Passion to Perform – We are passionate to perform and focus on concrete achievements
Trust to Act – We are empowered to act, and act in a powerful way
Act Responsibly – We are responsible for our actions and the consequences they have for our stakeholders and our environment
Make it Fun! – We are serious about making work fun; it’s the way we do things
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.