Front Desk Agent at Fusion Hospitality – Meridian, Mississippi

Front Desk Agent

Responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.

Position Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Performs all front office duties including check-in, check-out, reservations, etc.
• Maintains a high daily average rate (ADR).
• Answers inquiries pertaining to hotel policies and services.
• Ensures that all required reports are completed and submitted in a timely manner.
• Ensures guest satisfaction by responding to and resolving guest complaints.
• Is aware of direct competition.
• Fills in at the front desk and reservations when staffing needs and hotel needs dictate.
• Maintains regular contact with the Housekeeping Department to ensure proper room status.
• Must wear required uniform. Must maintain a neat, clean, well-groomed appearance.
• Ensures that all guests are served.
• Notifies Front Office Manager of guest comments.
• Performs other duties as assigned by management.

SUPERVISORY RESPONSIBLIITIES:

This job has no supervisory responsibilities.