Service BDC Representative-Lyon-Waugh Auto group in Peabody, Massachusetts at BMW Peabody & MINI Peabody
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Job Description
Join Our Team as a Full-Time Service BDC Representative!
The Lyon-Waugh Auto Group is searching for positive, driven individuals to join our diverse team as Full-Time Service BDC Representatives. If you're someone who brings positive energy, professionalism, and a genuine passion for providing exceptional customer service—we can't wait to hear from you!
Schedule: Monday–Saturday, with one scheduled weekday off
Compensation Plan: Base hourly rate of $20-$25, plus monthly bonus
Estimated Annual Compensation Range: $50,000.00-$65,000.00
What You’ll Be Doing:
- Welcome clients in person at the desk or on the phone
- Schedule service appointment
- Schedule valet pick up appointments, working with valet drivers
- Schedule deliveries
- Make outbound calls for appointment reminders, missed appointments declined services and upcoming maintenance
- Assist clients with common questions and direct them to appropriate personnel
- Contact clients with open recalls, campaigns, special order parts
- Other duties assigned by management team
What we can offer you:
- Comprehensive benefits package
- 401(k) options with company match
- PTO package that includes holidays, vacation, sick days, your birthday off, and a paid volunteer day
- longevity bonuses and paid trips
- Employee discounts on service, parts, and vehicle purchases
- Opportunities for tickets to concerts and sporting events
- Employee referral bonus
- Smoke free campuses
What We’re Looking For:
· Previous experience in automotive BDC preferred, but will train the right candidate
· Clear, professional communication skills—both verbal and written
· Proficient with Microsoft Word, Outlook, and Excel
· Strong attention to detail
· Highly organized and dependable
· Confident phone presence with a friendly, helpful tone
If this sounds like the right fit for you, we’d love to connect. Apply today and take the next step in your career with the Lyon-Waugh Auto Group!