Forward Deployed Engineer (Software Engineer, AI Innovation) in Hanoi at GRADION
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Job Description
About Us
At Gradion, we are the strategic partner for ambitious businesses, helping them achieve breakthrough growth through Digital Innovation and Deep Tech.
With a global vision and an AI-first approach, we enable clients to reshape strategies, optimize systems, and adopt cutting-edge technologies to create sustainable value.
From AI and data to cybersecurity, robotics, and large-scale enterprise platforms, Gradion designs practical solutions that lay the foundation for the next generation of billion-dollar companies.
Our Facts & Figures
- 23+ years of expertise - Gradion builds digital platforms & deep-tech solutions.
- 3 continents: Asia, Europe and Africa.
- 300+ specialists across 7 countries: Vietnam, Singapore, Thailand, Saudi Arabia, Germany, Egypt and Australia.
- 100+ enterprise clients, including several unicorns (e.g., Alaiko, HomeToGo, Roadsurfer).
- Vietnam's Best IT Company - recognized by ITViec for 8 consecutive years, including 2 consecutive years of ranking #1 (2024 and 2025).
- ISO 27001.
About the Role
Most companies know AI can change how they work. Far fewer know how to get it running inside their own systems, data, and processes. That gap is where this role operates.
As a Forward Deployed Engineer on our AI Innovation team, you work directly with clients/ stakeholders to turn real business problems into working AI solutions. You sit with their teams, understand how they operate, and build what they need: integrations, automations, AI agents, and production-ready applications on top of their existing platforms.
You write production code, and you also run discovery sessions, scope solutions, and explain technical trade-offs to business stakeholders. What you learn in the field feeds back into Gradion's reusable accelerators and solution offerings.
Discover and scope with clients/ stakeholders
- Run discovery sessions with clients/ stakeholders to understand workflows, data, systems, and pain points.
- Identify where AI and automation can create measurable business value.
- Translate business needs into clear technical scope, solution designs, and delivery plans.
Build and deploy AI solutions
- Design and build AI-powered applications, agents, and automations using LLMs, RAG, and tool-calling workflows.
- Integrate solutions with systems such as ERP, CRM, data platforms, and internal APIs.
- Deliver fast prototypes and proofs of concept, then take the successful ones to production.
- Ensure solutions are secure, reliable, observable, and maintainable.
Own outcomes in the field
- Measure results after deployment and iterate based on real usage and feedback.
- Support pre-sales with technical demos, solution input, and effort estimates when needed.
Shape Gradion's AI capability
- Turn repeated patterns into reusable components, templates, and accelerators.
- Share field insights with delivery, product, and leadership teams.
- Stay current with AI models, frameworks, and tooling, and bring practical learnings to the team.
Experience
- Professional software engineering experience, with solutions shipped to production.
- Hands-on experience building applications with LLMs (e.g., OpenAI, Anthropic, Gemini APIs) and related patterns such as RAG, agents, and tool calling.
- Experience in client-facing roles such as consulting, agency, solutions, or implementation work.
Technical skills
- Comfortable across backend and frontend.
- Solid with APIs, system integration, databases, and data pipelines.
- Working knowledge of at least one cloud platform (AWS, Azure, or GCP), plus Docker and CI/CD.
- Familiarity with AI frameworks and tooling (e.g., LangChain, LlamaIndex, vector databases, evaluation tools).
Skills and approach
- Explains technical concepts clearly to non-technical stakeholders.
- Product mindset: focuses on business outcomes, not just features.
- Comfortable with ambiguity: you scope the problem before you code it.
- Self-directed and accountable from discovery to delivery.
Language
- Good English proficiency (written and spoken).
Why You'll Love Working Here
Join Vietnam's Best IT Company - Gradion Vietnam (formerly NFQ Vietnam) was recognized by ITViec for 8 consecutive years, including 2 successive years as the Winner. Work with some of the best minds in the industry and be part of a company that's redefining how businesses scale through technology.
Career Growth & Leadership Development - Work closely with our leadership team, gain mentorship from experienced executives, and have direct exposure to high-level strategic decisions. Your growth is limitless, as long as you're ready to step up, opportunities will always be there for you.
AI-First Engineering & Strategic Consulting - Our engineering culture integrates AI as a core driver of design, development, and optimization, not an add-on. As a forward-thinking consultancy, we go beyond traditional engineering, combining technical excellence with a strategic mindset to deliver transformative solutions for ambitious businesses.
Competitive Compensation - We believe great talent deserves great rewards. Expect an attractive salary, performance-based bonuses, and a benefits package that reflects your impact. We value talent over salary budgets - exceptional contributions deserve exceptional rewards.
And Many More Benefits to Explore! But most importantly, a healthy work-life balance and an environment where you can thrive professionally and personally. Including:
- Performance bonus of up to 2 months' salary.
- Performance review twice a year, so your growth is recognized and rewarded.
- Premium healthcare for you, plus an annual health check.
- 15 days of annual leave.
- Full salary during probation.
- Hybrid working for real flexibility.
- Monthly Happy Hour and Community Tech activities.
- Work on global projects as part of an innovation team that shapes ideas for the hi-tech world.
- Diverse training programs to keep you growing.
Working Time and Location
Working time: Monday - Friday (9 AM - 6 PM)
Location:
- Ho Chi Minh office: Podium Floor, Sapphire 2 tower, 92 Nguyen Huu Canh Street, Thanh My Tay Ward, Ho Chi Minh City, Vietnam.
- Da Nang office: 23rd Floor, G8 Golden Building, 65 Hai Phong, Hai Chau Ward, Da Nang City, Vietnam.
- Remote Work: Candidates based in Hanoi or Can Tho are welcome to work remotely.
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