Assistant Retail Manager in Fort Lauderdale, Florida at EWC Corporate LLC

Benefits

Medical, dental, and vision insurance401(k) with employer matchPaid Time Off Bank (vacation, personal, and sick time)Pet insuranceEmployee discounts (free waxing services + 40% off retail products)Short-term and long-term disability coverageEmployee Assistance Program (EAP)Wellness Program participation

WHAT YOU'LL DO

As the Assistant Center Manager, you’ll support the Center Manager with overseeing daily center operations while motivating the team to meet performance goals and deliver exceptional guest experiences. This is a full-time, in-center leadership position.

Key Responsibilities

Lead the center’s business and team in the Center Manager’s absence, including during PTO, meetings, and other scheduled time awayUnderstand center KPIs and use performance insights to identify opportunities, guide priorities, and drive resultsMeet and exceed Wax Pass and retail sales goalsCoach Associates on effective selling behaviors and provide ongoing performance feedback and developmentDeliver an exceptional guest experience from check-in to check-outLead guest experience follow-up, including reviewing and responding to guest returns daily as neededPartner with the Center Manager to resolve guest concerns in a timely mannerAssist in daily operations, scheduling, and team supportAssist with onboarding and trainingEnsure a high standard of cleanlinessMotivate and coach team members to achieve success through performance, increased sales opportunities, and profitabilityBuild lasting relationships with guests and team membersSupport center and market growth through grassroots marketing efforts, including distributing referral cards outside the center, completing contact follow-up, and helping Wax Specialists do the samePartner with the Center Manager to build networking relationships within the local community and create a strong pipeline of center talentParticipate in local events to increase awareness and drive additional guest trafficSupport center growth through sales and service excellenceTake ownership and accountability for creating a positive work environmentCelebrate positive Associate performance and partner with the Center Manager to identify performance opportunities for ongoing feedback and developmentSupport the Center Manager in recruiting and training quality candidates who reflect the EWC brand and will deliver the desired results

QUALIFICATIONS

We encourage you to apply even if you don't meet every qualification. If you're excited about this opportunity and believe you can make an impact, we'd love to hear from you.

1–2 years of experience (retail and/or beauty preferred, but not required)Prior leadership experience with strong Associate coaching and development skillsWorking knowledge of key performance indicators (KPIs) and how to leverage them to improve business resultsInterest in developing the leadership skills needed for future Center Manager opportunities

• Flexible availability is required to support business needs
• Prior keyholder experience is a plus
• Positive, friendly, and upbeat personality
• Ability to thrive in a fun, fast-paced environment
• Ability to address and resolve guest concerns promptly using sound judgment, empathy, and a solutions-oriented approach
• Team player with strong communication skills
• Must be open to supporting and/or transferring to neighboring locations and pursuing opportunities to grow with the company as we continue to expand

PHYSICAL REQUIREMENTS

• Ability to stand for extended periods, lift/move up to 25 lbs., and reach items stored at various heights
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

PHYSICAL REQUIREMENTS

• Ability to stand for extended periods, lift/move up to 25 lbs., and reach items stored at various heights
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

SCHEDULING REQUIREMENTS

This is a full-time leadership role. Flexible availability is required to support business needs, including a mix of opening, closing, and weekend shifts. Assistant Center Managers are typically expected to work two Saturdays per month. Hours and schedules may vary based on business needs.

CENTER LOCATION

462 North Federal Highway, Ft. Lauderdale, FL 33301

HOW TO APPLY

Apply through this posting or visit our careers page:

https://waxcenter.com/pages/corporate-careers

Note: The following statement is not included in the job description; it is listed in the Workstream About Company section and will populate on job boards.

*This role is not eligible for visa sponsorship*

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European Wax Center is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other protected characteristic protected by law.

This job description is intended to provide a general overview of the role and is not a complete list of responsibilities. Additional duties may be assigned as business needs require. All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.