Head of Community, ThoughtSpot in Chicago, Illinois at ThoughtSpot

ThoughtSpot is a Data & AI platform that helps companies turn data into enterprise advantage. We're Gartner MQ leaders with more than 1,000 customers globally and offices in San Francisco, Mountain View, Chicago, London, Bangalore, and Sydney.

ThoughtSpot started by giving humans a better way to ask questions of data. Spotter turned that into an AI analyst that reasons over governed enterprise data. Now, with a fast-growing base of practitioners, builders, and champions who live in the product every day, the next step is turning individual users into a connected community that makes each other — and the product — better.

We're looking for the person to build ThoughtSpot's community function from the ground up, reporting to the CMO. You'll have direct access to Marketing, Product, and Customer Success leadership, ThoughtSpot's full customer base, and a matrixed team for content and events support from day one.

Your Goal: find what works, launch a flagship community program, and build the playbook to scale it to [placeholder — target member count, champions certified, or engagement metric] within the first year.

What You'll Do

• Own community strategy. Define who this is for, where they gather, and what keeps them coming back — forums, events, champions programs, or something we haven't tried yet.
• Build the gathering places. Stand up the platforms, rituals, and events (in-person and virtual) where users actually want to show up.
• Turn users into advocates. Find your most engaged customers, get them talking to each other, and turn that energy into case studies, referrals, and champions.
• Close the loop with Product. Spend time where users are. Bring what you hear straight back to Product and Marketing — no filter, no delay.
• Make community a growth channel. Work with Growth and PMM so community activity shows up in pipeline, retention, and expansion, not just engagement metrics.
• Build the operating model. Turn what works in year one into a repeatable program the next hire can scale.

Who We're Looking For

• This is a high-ownership role. You'll have the resources of ThoughtSpot behind you and the freedom to build community the way it should actually work, not the way it's always been done.
• You've built or run a community before — at a startup, an open-source project, a product-led company, or somewhere else entirely.
• You understand that community only works when it works for our users first — if it doesn't move the needle for them, it's noise.
• You think in relationships, not campaigns. You're in this for the long term, not the next quarter's numbers.
• You can run events, forums, and digital programs, and you know which one fits which moment.
• You move fast, test constantly, and don't wait for a detailed brief to get something started.
• You can read data — engagement, retention, advocacy — and use it to double down on what's working.
• You communicate clearly and directly with customers, product teams, and executives alike.
• We value what you've built versus your title or years of experience.

Location: Mountain View or Chicago, hybrid — 3 days in office, 2 days remote.

Spotters are expected in-office 3+ days per week to be part of the energy of their local team. Momentum compounds when we're in the room together with faster decisions, sharper problem-solving, and the kind of peer learning that doesn't happen over a screen. Being in-office is our default way of working, with flexibility available where it's genuinely needed.

The world’s most innovative companies turn to ThoughtSpot’s AI-Powered Analytics to put data in the hands of everyone, from the C-suite to the frontline. With simple, natural language search and AI, anyone can ask questions, discover insights, and act with confidence. Unlike legacy tools that sacrifice performance for complexity, ThoughtSpot is intuitively designed for every business user while being built to handle the most complex, large-scale data, wherever it resides. This unique combination of speed and simplicity is why enterprise leaders trust ThoughtSpot to transform decision-making into a truly data-driven culture.

At ThoughtSpot, we’re a curious, data-driven bunch. We believe the world works better when everyone has access to facts. That’s why we build products that make asking and answering data questions as natural as having a conversation.

Spotters are expected to demonstrate AI literacy and workflow integration to include to ability to:

• Comfortably and confidently integrate artificial intelligence into their daily workflow to increase productivity and quality.
• Hands-on experience to leverage AI tools (industry-leading LLMs) to increase productivity, automate routine tasks, and improve work quality.
• Speak to the experience of using AI for research, content creation, and document summarization while maintaining ownership of judgment and final decisions.
• Write effective prompts to get the most accurate and creative results from AI tools.

Spotters are expected to exemplify these key traits and AI Mindset:

• Curiosity in exploring new AI tools
• Adaptability to quickly learn and implement new, emerging AI technologies
• Critical thinking to know when to identify when AI should be used versus when human judgement is necessary

This combination of curiosity, adaptability, and discernment defines the AI mindset, and it’s required for every role at ThoughtSpot.

At ThoughtSpot, we believe AI is a necessary and essential part of how we work. Every role, across every team, is expected to be fluent and comfortable with using AI to do their best work.

All Spotters are expected to experiment with ThoughtSpot’s AI tools (like Spotter and SpotterViz) and leading industry LLMs to streamline workflows, enhance output, and uncover new insights. Whether drafting content, analyzing data, or summarizing documents, AI is a daily partner. We value curiosity, openness to learning, and thoughtful application of AI to create real value. Training and resources are provided so every Spotter can confidently create with AI.

At ThoughtSpot, diverse teams build better products. Complex data problems need many perspectives, not just one. We welcome different backgrounds, identities, and experiences, and we work to create a place where everyone can be themselves and do their best work. If this role excites you and you believe you’re a strong match, we encourage you to apply.

ThoughtSpot is the Agentic Analytics Platform that empowers every enterprise to transform insights into action, on a mission to make the world more fact driven. We hire people with unique identities, backgrounds, and perspectives - this balance-for-the-better philosophy is key to our success. When paired with our culture of Trust, Customer Obsession, Innovation and Intensity, ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you’re excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that’s right for you.