CMA/LPN in West End, North Carolina at FirstHealth of the Carolinas

Position Specific Competencies: Certified/Registered Medical Assistant

In addition to the following essential position competencies, other competencies may be required to meet changing organization needs.

1. Uses an appropriate problem-solving approach to plan services.

1. Uses electronic medical records in a clinic setting demonstrating progressive efficiently with this method of technology.

1. Answers phones, routes calls, and/or takes accurate message. Adapts to a phone menu if one is in use. Demonstrates a sense of urgency relating to patient’s level of distress.

1. Triages basic patient care needs generating telephone encounter or written message depending on the situation.

1. Manages the scheduling of patient appointments. Registers new patients and maintains current accurate up to date demographic and insurance information for all patients. Completes and/or assists patient to complete signed demographic registration, consent to treat minor, etc. according to policy regulations associated with Privacy Notification.

1. Identifies barriers to communications and/or learning and places in sticky note (blue).

1. Verifies insurance eligibility, scans insurance card.

1. Checks patients in and/or out for visit in appropriate manner. Demonstrates accurate and appropriate use of ICD-10 and CPT codes.

1. Posts charges and payments accurately and accordingly to policy.

1. Reconciles all financial data for end of day and end of month correctly and in compliance with clinic policy.

1. Processes patient referrals for tests and referrals to specialists; monitors referral work queue for follow up. Assists nursing and or other clinic personnel in follow up to ensure patient compliance, receipt of test results, and reports from specialists, acting proactively to contact patient with test results.

1. Works with patient and clinic manager to effectively manage patient accounts and performs certain financial assistance tasks as delegated and monitored by the clinic manager.