Administrative Assistant-Call Center Support in Fort Lauderdale, Florida at City of Fort Lauderdale

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

• Provides responsible and complex administrative and clerical duties in support of the Customer Support Center, including additional administrative support to Customer Support Center supervisors as needed.
• Processes and proofreads a wide variety of reports, letters, memoranda, and statistical charts, including performance metrics, call center data, and initiative tracking; types from rough draft or verbal instruction; may independently compose correspondence related to assigned responsibilities.
• Maintains a calendar of activities, meetings, and various events; coordinates activities with other City departments, outside agencies, and the community in support of division goals and resident services.
• Respond to and resolve complaints and requests for information on policies, procedures, systems and precedents relating to assigned responsibilities.
• Attends a variety of meetings; prepares and compiles agenda packets; takes and prepares minutes; transcription; disseminates information, as appropriate;
• Maintains detailed and accurate records; provides, creates and submits reports as required; required; handles confidential information with discretion and in accordance with City policies
• May prepare and maintain payroll for assigned division;
• Maintains department filing, records and rosters; develops, implements and modifies filing systems;
• Operates a variety of office equipment including copiers, facsimile machine and computer; inputs and retrieves data and text.
• Serving as the department's designated liaison for CRM platforms used across the call center, including ongoing outreach, user support, and activities that promote platform awareness and adoption among residents and stakeholders.
• Maintains inventory of supplies; obtains estimates for ordering purposes; orders supplies as needed; ensures compliance of policies and procedures;
• Performs related work as required.

MINIMUM REQUIREMENTS:

1. Proficiency in Microsoft Office applications, including Word, Excel, and Outlook

2. Ability to type accurately at a minimum of 40 words per minute

3. Familiarity with or experience using Accela, and any other related CRM platform

4. Demonstrated excellence in customer service and interpersonal communication

Applicants who qualify will be subject to an extensive selection process and screening program, which may include, but not be limited to evaluation of training and experience; written test; interview; employment record, background check; medical examination; and drug screen. The expected duration of the selection process varies by position.

The City of Fort Lauderdale is an Equal Opportunity, Affirmative Action, inclusive employer and a Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation. Veterans' preference per Florida law.

For technical support with your application, contactGovernmentJobs.com from 9 am to 9 pm EST, Monday to Friday, at (855) 524-5627 or email support@ governmentjobs.com.

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