Program Services Administrative Assistant in Durham, North Carolina at Durham Exchange Club Industries

Make a Difference Every Day. Build a Career with Purpose.

Are you an organized, detail-oriented professional who thrives in a fast-paced environment and enjoys supporting a mission-driven team? DECI is seeking a Program Services Administrative Assistant to play a vital role in helping individuals achieve greater independence, employment success, and community inclusion.

In this position, you'll be at the heart of our Program Services team - providing administrative support, coordinating essential documentation and authorizations, maintaining confidential records, and helping ensure exceptional service delivery. If you are proactive, tech-savvy, and passionate about making a positive impact, we would love to hear from you!

Why Join DECI?

• Meaningful work that changes lives
• Collaborative and supportive team environment
• Opportunity to contribute to programs that empower individuals with disabilities
• Professional development and ongoing training opportunities
• Diverse responsibilities that keep every day engaging and rewarding

What You'll Do

As the Program Services Administrative Assistant, you will serve as a key resource for the Program Services Department by:

• Providing administrative and clerical support to Program Services staff.
• Working closely with service coordinators, clients, and DECI team members to ensure smooth daily operations.
• Taking meeting minutes and maintaining departmental procedures and documentation.
• Serving as a backup for the front switchboard as needed.

• Coordinating service authorization requests and tracking required documentation.
• Entering authorizations accurately and promptly into Intuition/Vertex systems.
• Maintaining organized, secure, and confidential electronic and paper client records.
• Ensuring ratings, standards documentation, and Department of Labor paperwork are completed and maintained in compliance with requirements.
• Verifying Medicaid eligibility for clients on a monthly basis.

• Maintaining up-to-date program service templates, lists, and records.
• Assisting with outcomes reporting, data compilation, and chart creation.
• Managing customer satisfaction, employer satisfaction, and visitor surveys.
• Supporting audit preparation and documentation reviews.

• Producing DECI's quarterly newsletter, highlighting client achievements, employment success stories, and opportunities for competitive employment.
• Supporting communication initiatives that celebrate positive outcomes and organizational accomplishments.

• Leading record-updating projects and electronic document management efforts.
• Assisting with CARF survey preparation, data organization, agenda development, and quality improvement planning.
• Maintaining strict confidentiality of all client and organizational information.

• Assisting individuals served by DECI as needed.
• Supporting special projects and other duties as assigned.

Join Our Mission

At DECI, every role contributes to helping individuals reach their goals and achieve greater independence. If you're looking for a rewarding administrative career where your work truly matters, we encourage you to apply today.

Be part of a team that is changing lives, creating opportunities, and building stronger communities - one person at a time.