Loan Servicing Specialist I - Escrow in Canton, Massachusetts at Rockland Federal Credit Union

The Loan Servicing Specialist I – Escrow supports the servicing of residential mortgage loans by managing escrow accounts, taxes, insurance, PMI, and mortgage payoff activities. This role works closely with internal departments and third-party vendors to ensure timely, accurate, and compliant servicing while providing exceptional service to members.

Key Responsibilities

• Process escrow-related activities, including taxes, insurance, PMI, and annual escrow analysis.
• Maintain CoreLogic and ServiceLink files and reports.
• Process mortgage payoff quotes, escrow waivers, and PMI waivers.
• Respond to member and internal inquiries through Help Scout and phone support.
• Ensure compliance with mortgage servicing regulations and Credit Union policies.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of mortgage servicing experience in a bank or credit union preferred.
• Knowledge of escrow administration, taxes, insurance, and PMI preferred.
• Strong attention to detail, organizational, and communication skills.
• Proficiency in Microsoft Office, including Excel and Word.
• Ability to manage multiple priorities in a fast-paced environment.

Benefits

RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends. In alignment with our commitment to pay transparency, we're pleased to share that the base hourly range for this position is $22.50 - $23.50 per hour, excluding fringe benefits or potential incentives. If you're hired at Rockland Federal Credit Union, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer. Please note that the range provided reflects the full base pay for this role.

Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability

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