Guest Services Manager in Deerfield Beach, Florida at Doubletree Deerfield

Guest Service Manager

Manage front desk operations according to brand/hotel and sustainability standards, ensuring a guest friendly atmosphere and effective supervision of associates.

Essential Job Functions
• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with company values.
• Evaluate Team Members' job performance and conformance to regulations and recommend appropriate personnel action.
• Review records or reports pertaining to activities such as occupancy, payroll, and guest service scores to verify details, monitor work activities, evaluate performance and make recommendations for improvements.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Interpret and communicate work procedures and company policies to staff.
• Prepare and issue work schedules, deadlines, and duty assignments for front office staff.
• Analyze financial activities of department and provide input into budget planning and preparation processes.
• Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
• Follow sustainability guidelines and practices related to company's programs.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.
Position Requirements
• High School diploma or equivalent preferred.
• Previous front desk experience equivalent training required.
Work Environment and Context
• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.