Field Service Associate in Kansas City, Kansas at Pro Spot International Inc

Pro Spot International is seeking a motivated, mechanically inclined, and customer-focused Field Service Associate to support our Preventative Maintenance (PM) programs and key national and corporate account customers.

In this role, you will work directly with customers at their facilities and provide phone-based technical support to help maintain equipment performance, minimize downtime, and deliver an exceptional customer experience. You will perform scheduled preventative maintenance, assist with basic equipment diagnostics and repairs, provide end-user equipment training, and help manage parts inventory and service records.

The ideal candidate is a hands-on problem solver who can work independently, communicate effectively, manage competing priorities, and confidently use hand tools, diagnostic equipment, computers, and mobile devices. This position requires regular travel within an assigned territory, with occasional travel outside the territory as business needs require.

Key Responsibilities
- Perform preventative maintenance and asset tracking on customer equipment.
- Will have to work independently at the customer's business and/or provide telephone support to end-users in the area.
- Collaborate with the Preventative Maintenance and Corporate Account teams to effectively schedule regular preventative maintenance events that achieve company - - Key Performance Indicators (KPIs) and customer Service Level Agreements (SLAs).
- Able to periodically travel frequently within their assigned territory and periodic travel outside their territory to support as needed.
- Perform regularly scheduled preventative maintenance with diagnostic tools (such as voltmeters), hand tools (such as wrenches, screwdrivers, etc.) , and handheld power tools (such as impact drivers).
- Restock consumable cabinets according to prescribed min/max counts and enter orders correctly into a mobile device.
- Responsible for accurately maintaining a parts inventory and the return of defective parts promptly.
- Work with Technical Services Manager to diagnose and perform basic repairs on equipment
- Make equipment maintenance and equipment/accessory purchase recommendations to customers.
- Safely performs all job functions, including following all established safety guidelines, policies, and procedures. Able to safely operate a motor vehicle according to DOT and company motor safety and compliance requirements
Learn and adhere to all Company travel and expense policies. Must follow all Pro Spot corporate accounts service quote procedures prior to completing the work. (such as NO PO, NO PAY and even starting work before getting a ticket number from Caliber). (Make part of the primary JD, to avoid confusion)

Additional Duties:
- Warehouse Responsibilities - Receive shipments, identify physical products against pack slip, check for damages, and maintain records.
- Maintain the movement of inventory to the staging areas of the warehouse
- Receive product into ERP system (Plex), generate stock labels, and place on parts for identification (If applicable)
- Assist with the upkeep of servicing warehouse equipment and building duties, where applicable and as needed.
- Periodic Periodic Trade Show Participation – set up / tear down / work the show floor.
- Responsible for upkeep and regular maintenance on Pro Spot Van where applicable.

Qualifications
- High school diploma or GED equivalent.
- At least two years of experience in a similar field service, maintenance, repair, or technical support role, or a two-year technical degree.
- Basic understanding of electrical concepts, including voltage, current, resistance, electrical circuits, and electrical safety hazards.
- Strong mechanical aptitude and familiarity with basic hand and power tools.
- Valid driver's license and a clean driving record.
- Basic computer skills and the ability to use mobile devices, network software, and service documentation systems.
- Ability to read, interpret, and follow equipment manuals, technical instructions, and service procedures.
- Fluency in English, including reading, writing, and speaking.
- Ability to successfully complete required equipment training and pass associated equipment competency tests.

Travel Requirements
- Frequent travel within the assigned territory to support customer locations.
- Occasional travel outside the assigned territory as business needs require.
- Safe operation of a motor vehicle in accordance with company and applicable Department of Transportation (DOT) requirements.
- Compliance with company travel, expense, and vehicle maintenance policies.

If you enjoy hands-on technical work, solving problems, and helping customers keep their equipment operating reliably, we encourage you to apply and join the Pro Spot team.