Food & Beverage Lead- Food Court (FT) - River Rock Casino Resort in Richmond, British Columbia at River Rock Casino Resort

The Food Court Team Lead plays a vital, hands-on role in driving day-to-day operations across food court outlets. Working directly alongside team members on the floor, this position ensures seamless guest service, accurate cash handling, active kitchen coordination, strict food safety and expiry monitoring, and daily task completion. The Team Lead sets the tone for high energy, operational efficiency, and exceptional cleanliness standards.

Key Accountabilities:

Team Leadership & Shift Operations:

• Lead and support daily operations, including cashiering, food preparation, restocking, and dining area maintenance.
• Assign and monitor shift tasks, ensuring opening, mid-shift, and closing checklists are completed.
• Provide hands-on coaching and support to maintain team performance and efficient service.

Kitchen & Inventory Management:

• Coordinate with kitchen teams to ensure timely food preparation and smooth service.
• Monitor stock levels, place routine orders, verify deliveries, and conduct expiry checks.
• Assist with inventory counts, food safety compliance, and waste-reduction initiatives.

Cashiering & Reporting:

• Oversee POS transactions, cash handling, register reconciliation, and safe drops.
• Complete end-of-shift reports covering sales, waste, staffing, and maintenance needs.

Guest Service, Safety & Compliance:

• Maintain food safety, sanitation, and workplace safety standards.
• Resolve guest concerns professionally and promptly.
• Perform additional duties as assigned by Food & Beverage leadership.

Qualifications:

• Minimum 1 year of experience in a high-volume food court, quick-service restaurant (QSR), or fast-casual dining environment.
• Previous supervisory or team lead exposure is considered a strong asset.
• Proficiency with POS systems and cash reconciliation procedures.
• Post-secondary education or certification in hospitality management or a related field.
• Leadership or supervisory experience in a food and beverage setting.
• Serving It Right Certification (required where applicable).
• Ability to clear a background and criminal record check.

Skills: Strong leadership, delegation, and coaching abilities. Excellent communication and interpersonal skills.

Strong multitasking abilities in a high-speed environment. Exceptional attention to detail regarding food rotation, expiration dates, and cleanliness.

Our Companies are committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified team members. Accommodation is available throughout the recruitment and selection process. Team members requiring accommodation are encouraged to contact Human Resources at any stage of the process.

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.