Emails - Student Support Associate in San Pedro Sula or Tegucigalpa at PartnerHero

Role Details

Location: San Pedro Sula or Tegucigalpa
Work Arrangement: Hybrid
Type of Support: Emails
Contract Duration: Temporary - 90 days
Training Schedule: Monday - Friday, 8:00 am - 5:00 pm | Weekends off
Work Schedule: Open to shifting schedules (subject to business requirements)
Expected Start Date: May 28th

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.

The Role

As a Student Support Associate, you will serve as the first point of contact for students, assisting users through support tickets, forums, and internal tools. In this role, you will help troubleshoot technical issues, provide thoughtful and accurate solutions, and deliver an exceptional customer experience. We are looking for individuals who are customer-focused, detail-oriented, tech-savvy, and capable of making quick and effective decisions in a fast-paced environment. This is a great opportunity for someone who enjoys problem-solving, learning new technologies, and helping users succeed.

What You’ll Do:

• Provide professional, friendly, and accurate support to students through email, forums, and internal support tools.
• Troubleshoot technical issues, investigate customer concerns, and provide effective solutions or workarounds.
• Maintain a strong understanding of products, features, updates, and support policies.
• Handle customer inquiries with empathy, professionalism, and a focus on customer satisfaction.
• Work collaboratively with peers, leadership, and cross-functional teams to resolve issues efficiently.
• Participate in special projects and operational initiatives requested by internal stakeholders.
• Accurately document customer interactions, troubleshooting steps, and issue resolutions.
• Identify recurring customer concerns and share trends or improvement opportunities with leadership.
• Manage multiple tickets and priorities while maintaining productivity and quality standards.
• Adapt quickly to changing processes, tools, policies, and business needs.

What We Expect From You:

• Excellent written English skills with strong reading comprehension and communication abilities.
• Strong customer service mindset with the ability to handle difficult conversations professionally.
• Exceptional attention to detail and ability to investigate issues thoroughly and accurately.
• Ability to think critically, solve problems efficiently, and make sound decisions independently.
• Tech-savvy mindset with strong knowledge of web applications, smartphones, and online platforms.
• Ability to work effectively without micromanagement while remaining accountable and proactive.
• Strong typing and multitasking skills with the ability to communicate quickly and accurately.
• Flexibility with schedules, shifts, and days off based on business needs.
• Willingness to take initiative and continuously look for ways to improve the customer experience.
• Experience with CRMs, ticketing systems, or bug tracking platforms such as Zendesk or JIRA is a plus.

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.