Players Advantage Host-Hostess in San Pablo, California at Lytton Rancheria

SUMMARY:

Assists new and existing Players Advantage Club members with their accounts. The role focuses on establishing relationships with our guests through memorable interactions and exceptional guest service. Promotes the Players Advantage Card to increase exposure and card usage.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (Includes but not limited to the following)

• Develops and maintains relationships with guests by following the Casino’s Mission Statement of treating our guests and each other with kindness, dignity and respect.
• Utilizes the Patron Management system to enroll new members, update information and obtain Bonus Play and Food Credit balances on existing accounts.
• Provides support in using the Players Advantage Card including accessing Bonus Play.
• Participates in floor rotations to increase enrollments and carded percentage by promoting the benefits of using a Players Advantage Card.
• Assists with witnessing hand pay jackpots on the gaming floor.
• Responds to radio calls for guest service on the gaming floor.
• Records hourly head count and carded play figures on the Daily Shift Report.
• Executes Casino promotions in accordance with Casino and SICS standards.
• Communicates Casino announcements using the public address (PA) system.

QUALIFICATIONS:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.

SUPERVISORY RESPONSIBILITIES:

• This position has no supervisory responsibility.

EDUCATION and/or EXPERIENCE

• High school diploma, six months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write routine reports and correspondence.
• Ability to effectively present information in one-on-one and small group situations to other Team Members of the organization.
• Must be proficient in English.

MATHEMATICAL SKILLS:

• Must possess basic math skills. Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Ability to obtain and maintain a Lytton Tribal Gaming Commission gaming license at all times of employment.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.
• While performing the duties of this job, the team member is regularly required to lift, push, pull, sit, squat, stand and/or walk.
• The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth vision, and the ability to adjust focus.

WORK ENVIRONMENT:

• The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. While performing the duties of this job, the Team Member is occasionally exposed to fumes or airborne particles. The noise level in the work environment ranges from moderate to loud, depending on equipment needed to perform functions.
• Should be able to adapt well to the casino environment, involving large numbers of people, loud and continuous high noise level. Must also be able to psychologically handle the concepts of persons occupying an establishment for the purposes of gambling, drinking, eating, and smoking for long periods of time.