Massage Therapist in Santa Cruz, California at La Bahia Resort and Spa

ABOUT US:

Nestled along the Pacific Coast, La Bahia Hotel & Spa celebrates its dramatic setting where the tip of Monterey Bay touches Sana Cruz's coveted Main Beach. Steeped in the romantic beauty of Spanish-Mediterranean architecture, locals and travelers alike will savor globally influenced cuisine, cocktails and wellness rituals infused with the region's agricultural bounty and coast-cultured Spirit.

SUMMARY:

The on-call Spa Massage Therapist is a skilled and passionate individual who will provide will provide exceptional therapeutic and relaxation massage treatments, ensuring a serene and personalized experience for our guests. With a deep understanding of various massage techniques and a commitment to excellence, you will help guests achieve relaxation, rejuvenation, and overall well-being in a tranquil, high-end environment. By delivering impeccable service, the Spa Massage Therapist will uphold La Bahia Hotel & Spa’s service standards (inspired by Forbes) while elevating our beachfront property.

DUTIES/RESPONSIBILITY:

• Perform a variety of massage therapies (e.g., Swedish, deep tissue, hot stone, aromatherapy, sports massage, and customized treatments) with the highest level of professionalism.
• Consult with guests to assess their needs, preferences, and any medical conditions to provide tailored treatments.
• Maintain a clean, serene, and well-stocked treatment room in accordance with luxury spa standards.
• Promote spa services and retail products with expert recommendations to enhance guest experience and drive revenue.
• Uphold strict hygiene and sanitation protocols, ensuring compliance with health and safety regulations.
• Assist in spa operations, including guest check-in/out, locker room assistance, and maintaining a relaxing ambiance.
• Collaborate with the spa team to ensure seamless guest experiences and exceed service expectations.
• Stay updated on industry trends, new techniques, and product knowledge to provide cutting-edge treatments.
• Ensure compliance with luxury brand standards and hotel policies.
• Adhere to strict sanitation protocols (OSHA/state board compliance)
• Maintain impeccable grooming standards, wearing the assigned uniform exactly as specified (proper fit, cleanliness, and presentation at all times
• Wear the official hotel lapel pin prominently as part of the uniform requirement, unless embroidered onto uniform
• Perform all other duties that may be assigned as needed by your manager

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

INCENTIVES:

• Guaranteed 18% commission on all massage services performed
• Guaranteed 18% gratuity
• 5% retail commission

QUALIFICATIONS:

• (2+) years of previous experience in a luxury spa or hotel preferred
• Proficiency in multiple massage modalities with a strong focus on guest satisfaction
• Exceptional interpersonal skills, with a warm, professional demeanor
• Strong knowledge of anatomy, physiology, and contraindications for massage
• Experience with CBD-infused, prenatal, or Thai massage is a plus
• Additional certifications in reflexology, Reiki, or other holistic therapies preferred
• Comfortable working in varying indoor lighting and outdoor weather conditions
• Excellent communication skills and customer service skills
• Ability to work efficiently in a fast-paced environment while maintaining a serene atmosphere
• Flexible to work in different shifts, including evenings, weekends, and holidays
• Ability to be standing and walking for long periods of time
• Capability to lift, push, and pull a moderate amount of weight (Up to 25lbs)

This role offers a dynamic work environment where your contributions directly impact the guest experience. If you are dedicated to cleanliness, customer satisfaction, and enjoy working in a team-oriented atmosphere, we invite you to join our Spa & Wellness team at La Bahia Hotel.