Call Center Representative in Ocoee, Florida at Florida Eye Clinic PA

ESSENTIAL JOB DUTIES:

1. Schedules patients’ appointments based on the specific parameters of all O.D.s and M.D.s.

2. Accurately enters appointments into the computer-supported appointment

scheduler.

3. Reschedules missed or canceled appointments, and adjusts schedules as necessary.

4. Confirms appointments.

5. Logs patient insurance referrals.

7. Updates patient information in the computer.

OTHER DUTIES:

1. Delivers messages to staff.

2. Looks up patient chart numbers for messages to be forwarded to the Medical Records department.

3. Provides switchboard backup coverage.

4. Any other duties and/or responsibilities as assigned.

EQUIPMENT:

Operates multi-line telephone and computer terminal.

REQUIRED SKILLS:

Aptitudes: Audio and verbal ability, ability to organize.

Techniques: Requires 100% verbal interaction with people, manual dexterity to an extent of 95-100%, lifting and reaching limited to extent of 85-90%, sitting 100%.

PHYSICAL REQUIREMENTS:

Ability to operate computer

Ability to sit for extended periods of time

Ability to operate multi-line telephone system