Senior Customer Success Engineer in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Engineer in United States.

This role sits at the intersection of deep technical expertise and customer advocacy, supporting organizations as they deploy, scale, and operate modern cloud-native applications. You will work directly with enterprise customers to ensure successful adoption of a leading API and service mesh platform, guiding them from initial setup through production readiness and long-term optimization. The position requires strong hands-on engineering ability combined with exceptional communication skills to translate complex distributed systems concepts into clear, actionable guidance. You will collaborate closely with product, engineering, and field teams to troubleshoot issues, influence improvements, and accelerate customer success. This is a highly visible, customer-facing technical role in a fast-paced environment where reliability, clarity, and calm problem-solving are essential. You will also contribute to open-source communities and help shape best practices in cloud-native architectures.

• Provide ongoing technical guidance and support to customers, helping them design, deploy, and operate cloud-native applications using modern API and service mesh technologies.
• Build and maintain strong relationships with customer engineering teams, sales stakeholders, and internal product groups to ensure alignment and success.
• Lead troubleshooting efforts for complex distributed systems issues, collaborating with developers and field engineers to identify and resolve root causes.
• Advise customers on architectural decisions, deployment strategies, and production readiness best practices.
• Contribute to product improvement by reporting issues, submitting fixes, and enhancing documentation and internal knowledge bases.
• Stay current with evolving technologies in Kubernetes, cloud-native ecosystems, and related tooling to maintain deep technical expertise.
• Engage with open-source communities and customer ecosystems to promote adoption, share knowledge, and support broader platform success.

• 2+ years of hands-on experience working with Kubernetes in production or development environments.
• Strong programming knowledge in at least one modern language such as Go, Java, or Node.js, with ability to read and debug code.
• Proven experience troubleshooting complex technical systems and working across distributed architectures.
• Excellent communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• Strong customer-facing skills with the ability to manage relationships and guide users through critical technical challenges.
• Comfortable working in fast-moving, high-pressure environments while maintaining professionalism and empathy.
• Passion for cloud-native technologies, APIs, microservices, and modern infrastructure patterns.
• Experience contributing to or engaging with open-source projects is a plus.

• Competitive compensation package aligned with experience and expertise.
• Fully remote position within the United States with flexible work arrangements.
• Opportunity to work with cutting-edge cloud-native technologies and large-scale enterprise customers.
• Collaborative, engineering-driven culture focused on learning, innovation, and technical excellence.
• Exposure to open-source ecosystems and the ability to contribute directly to widely used projects.
• High-impact role with direct influence on customer success and product evolution.
• Supportive environment that values autonomy, ownership, and continuous professional growth.