Onsite Support Representative (Albany, NY) in Albany, New York at Uniguest

Uniguest is seeking a customer service-focused candidate to join our pCare Services team as a Hospital Support Representative. In this part-time position, you will help support the maintenance of our technical solutions deployed in hospitals by providing front-line service to patients and staff.

With a range of technologies from patient bedside TV to digital signage, to mobile apps and video conferencing, pCare by Uniguest creates personalized customer experiences in healthcare and hospital environments. A successful candidate will be comfortable handling computer documentation including payment records.

Shifts & Location

Primary Responsibilities

Provide onsite support to our customers, who include patients and hospital staff, to ensure services meet or exceed customers’ expectationsCollaborate with other team members to troubleshoot and resolve any issues affecting servicesFamiliarize customers with the use of our interactive system and its featuresReplace small defective equipment as needed (tv, pillow speakers, phones)Perform other related duties as assigned.

Experience & Skills

Exceptional customer service and communication skillsBe self-motivated and able to work independently in a fast-paced environmentBasic computer skillsCustomer service experience 1 year is preferred

Required Qualifications

High school diploma or equivalentAbility to work onsite at hospitals daily and travel between each location as needed Must be able to lift 25 lbs. and climb a 6-foot ladderMust meet hospital requirements for immunizations and screenings; this includes COVID-19 vaccination and Flu vaccination

About Uniguest
Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our suite of turnkey consumer-facing technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signage, Interactive TV, tablets, remote printing, and more – all designed to deliver a consistent and safe experience to our clients’ customers.

Uniguest is committed to equal employment opportunity and to providing all people equal access to employment without regard to personal characteristics that are unrelated to their ability, performance, or qualifications. Uniguest prohibits discrimination and harassment against any employee or applicant for employment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other basis protected by law.