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General Manager in Gulfport, Mississippi at Lodging and Leisure Investments

NewSalary: $80000 - $100000Job Function: Executive/Management
Lodging and Leisure Investments
Gulfport, Mississippi, 39501, United States
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Job Description

Description: Operations Management
  • Oversee all daily resort operations, including hotel, waterpark, arcade, food and beverage, housekeeping, maintenance, front office, and guest services.
  • Ensure all departments operate efficiently while maintaining high service and cleanliness standards.
  • Develop and implement operational procedures and best practices to improve efficiency and guest satisfaction.
  • Monitor resort appearance, functionality, and overall guest experience throughout the property.
  • Ensure compliance with all local, state, and federal regulations, including health, safety, labor, and licensing requirements.
Guest Experience
  • Maintain a strong focus on guest satisfaction and service excellence.
  • Address guest concerns and resolve escalated issues promptly and professionally.
  • Monitor guest feedback, online reviews, and satisfaction scores to identify opportunities for improvement.
  • Foster a welcoming, family-friendly environment throughout the resort.
Financial Management
  • Develop and manage annual budgets, forecasts, and operational goals.
  • Monitor financial performance, including revenue, labor costs, expenses, and profitability.
  • Analyze financial reports and implement strategies to improve revenue and control costs.
  • Drive occupancy, waterpark attendance, arcade revenue, and ancillary sales opportunities.
Leadership & Team Development
  • Recruit, hire, train, coach, and develop department leaders and team members.
  • Promote a culture of accountability, teamwork, professionalism, and guest service excellence.
  • Conduct regular leadership meetings and performance evaluations.
  • Support employee engagement, retention, recognition, and professional development initiatives.
  • Monitor and track turnover rates and implement retention strategies to improve team stability.
Waterpark & Arcade Oversight
  • Ensure waterpark operations meet all safety standards and regulatory requirements.
  • Partner with department leaders to maintain safe, efficient, and guest-focused entertainment operations.
  • Monitor water quality, ride safety inspections, and arcade equipment maintenance schedules.
  • Ensure proper staffing levels and operational readiness during peak seasons and special events.
Sales & Revenue Growth
  • Collaborate with sales and marketing teams to increase occupancy and resort visitation.
  • Support promotions, events, group bookings, and community partnerships.
  • Identify opportunities to improve guest spending and enhance resort offerings.
Requirements:
  • Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
  • Minimum of 5 years of hotel or resort management experience required.
  • Previous experience overseeing family entertainment venues, waterparks, or large-scale resort operations preferred.
  • Strong leadership, communication, and problem-solving skills.
  • Proven ability to manage budgets, financial reporting, and operational performance.
  • Knowledge of hospitality industry standards, guest service practices, and safety regulations.
  • Ability to work flexible schedules, including nights, weekends, and holidays as needed.
Physical Requirements
  • Ability to stand and walk for extended periods.
  • Ability to move throughout the resort property, including outdoor areas and waterpark facilities.
  • Ability to occasionally lift up to 25 pounds.

Job Location

Gulfport, Mississippi, 39501, United States

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