Food and Beverage Manager in Embassy Suites Hotel Rosemont, Illinois at DoubleTree by Hilton Chicago O'Hare IL

We are seeking an experienced, hands-on Food & Beverage Manager to join our leadership team at a high-volume union convention airport hotel in the Rosemont, market. This role is responsible for leading and executing daily banquet operations and restaurant outlet service, with a primary focus on PM shift operations.

The ideal candidate is a strong floor leader who thrives in a fast-paced environment, supports union team members effectively, and ensures flawless guest experiences across banquets and outlets.

Operations Leadership (PM Focus)

· Oversee and lead shift banquet operations and restaurant outlets, ensuring consistent service delivery.

· Maintain high visibility during peak periods—actively supporting the floor, expediting, troubleshooting, and guest recovery.

· Execute daily operational plans based on business levels, group/event needs, and staffing.

Banquet & Convention Execution

· Partner with Banquets, Culinary, Sales/Catering, and Conference Services to ensure seamless event execution.

· Conduct pre-shift meetings and event briefings to ensure team alignment on timing, set-ups, service standards, and special requests.

· Monitor banquet setups, service pacing, breakdowns, and adherence to BEOs.

Restaurant & Bar Oversight

· Manage service and guest experience in restaurant and lounge/bar outlets during PM operations.

· Ensure quality standards for food presentation, beverage service, speed of service, and cleanliness.

· Support upselling initiatives and promote guest engagement.

Team Leadership & Labor Management

· Lead and motivate union and non-union associates through hands-on coaching, clear communication, and service leadership.

· Support labor scheduling, staffing plans, and productivity controls aligned with union guidelines and business demands.

· Reinforce training, service standards, and accountability for performance.

Financial & Administrative

· Assist with inventory controls, beverage/food cost management, requisitions, and operational reporting.

· Ensure compliance with all cash handling, POS, comp/void procedures, and internal controls.

· Support implementation of cost-saving and revenue-driving initiatives.

Safety & Compliance

· Maintain compliance with local health codes, food safety, sanitation, and alcohol service regulations.

· Ensure safe work practices, cleanliness, and proper equipment use in all service areas.

Qualifications

· 2-3 years of progressive Food & Beverage leadership experience in a high-volume hotel environment, strongly preferred.

· Demonstrated experience managing banquets/convention events and restaurant outlets.

· Prior experience working in a union hotel environment strongly preferred.

· Strong knowledge of banquet execution, BEO management, service standards, and guest recovery.

· Proven ability to lead with a hands-on, floor-first leadership style.

· Ability to work a primarily PM schedule, including weekends and holidays.

· Strong communication skills, organization, and ability to manage multiple priorities.

Compensation & Benefits

· Competitive salary based on experience-65K-70K plus bonus potential

· Medical, dental, vision, and STD

· Ancillary Benefits

· 401(k) with company match

· Paid time off

· Hotel and travel discounts