Part-Time Case Manager in Houston, Texas at Wheeler Avenue Baptist Church

Salary: $25
Wheeler Avenue Baptist Church
Houston, Texas, 77004, United States
Posted on

Job Description

TOGETHER FOR GOOD MINISTRIES, INC.

Case Manager – Family Empowerment & Transitional Housing

Reports To

Program Director / Director of Programs and Grants

FLSA Status

Nonexempt

Employment Status

Part-Time — 20 hours per week

Location

Madge Bush Transitional Living Center, 3410 Drew Street, Houston, TX 77004

Hourly Rate

$25.00 per hour

Position Summary

The Case Manager provides direct, trauma-informed, strengths-based case management to women with children experiencing homelessness or housing instability at the Madge Bush Transitional Living Center. The position partners with each Family Partner to assess needs, develop and monitor individualized Family Empowerment Plans (FEPs), coordinate supportive services, and support safe transitions to permanent housing, increased income, and long-term family stability.

Working with program leadership and community partners, the Case Manager maintains timely, accurate and confidential records, promotes participant dignity and accountability, and supports a safe, welcoming environment. Faith-based resources may be offered voluntarily; participation in religious activities is not required.

Essential Duties and Responsibilities

Intake, Assessment & Enrollment

  • Conduct referrals, eligibility screening, intake interviews, enrollment, and orientation in accordance with program policies.
  • Complete comprehensive, trauma-informed assessments covering housing, employment, income, education, parenting, childcare, physical and behavioral health needs, safety, benefits, and transportation.
  • Identify immediate safety concerns and follow organizational escalation, emergency response, and mandated-reporting procedures.

    • Family Empowerment Planning & Case Management

  • Collaboratively develop a 30-day FEP with measurable objectives, followed by 90-day plans and documented extensions when approved under program policy.
  • Conduct and document at least weekly individual check-ins; review progress, remove barriers, and revise goals as needed.
  • Coach Family Partners on budgeting, savings, housing search, tenant readiness, employment, education, and healthy family routines.
  • Coordinate transition and exit planning from enrollment, including referrals to permanent housing and appropriate follow-up.

    • Supportive Services & Community Coordination

  • Arrange warm referrals and follow-through for job readiness, training, childcare, school enrollment, transportation, healthcare, counseling, benefits, and legal or other appropriate services.
  • Coordinate with qualified behavioral-health providers when clinical assessment or treatment is needed; do not independently diagnose or provide licensed therapy.
  • Maintain constructive relationships with workforce, housing, education, healthcare, and community partners while protecting participant confidentiality.

    • Family Safety, Advocacy & Crisis Response

  • Use trauma-informed, culturally responsive, nonjudgmental approaches, including de-escalation and safety planning within the scope of the role.
  • Respond promptly to concerns involving child welfare, suspected abuse or neglect, domestic violence, or participant crises; document and report according to law and policy.
  • Support consistent family routines, school participation, and parenting-resource connections without substituting for clinical or child protective professionals.

    • Documentation, HMIS & Program Compliance

  • Maintain complete, timely case notes, consent forms, service plans, referrals, attendance, incidents, exits, and outcome records in approved systems, including HMIS when applicable.
  • Follow confidentiality, data security, records retention, and funder reporting requirements; participate in file reviews and corrective-action follow-up.
  • Provide accurate program metrics and narrative updates to supervisors and assist with monitoring, audits, and continuous improvement.
    • Minimum Qualifications

    Education

    Master of Social Work (MSW) preferred. A Bachelor of Social Work (BSW) or degree in psychology, counseling, human services, sociology, public health, or a related field is acceptable. A degree is not mandatory for applicants who demonstrate equivalent relevant professional experience as described below. This experience-based pathway does not waive any license or credential required by law for regulated clinical duties.

    Experience

  • With a relevant degree: at least two years of direct case management, housing navigation, family services, or comparable human-services experience preferred.
  • Without a degree: at least five years of progressively responsible, directly relevant experience providing case management, social-service navigation, family stabilization, homelessness services, or comparable client-centered support.
  • Demonstrated ability to manage a caseload, prepare service plans and case notes, coordinate referrals, address crises appropriately, and work effectively with families experiencing trauma and housing instability.
  • Proficiency with standard office software and ability to learn HMIS or comparable case management systems.
    • Preferred Qualifications
  • Experience serving women with children, families experiencing homelessness, and survivors of trauma or domestic violence.
  • Knowledge of HUD Continuum of Care, coordinated entry, HMIS, community benefits, and Houston-area housing and supportive-service resources.
  • Training in motivational interviewing, trauma-informed care, crisis de-escalation, child protection, or mental health first aid.
  • Bilingual communication skills and experience collaborating with multidisciplinary community partners.
    • Core Competencies
  • Trauma-Informed Engagement and Professional Boundaries
  • Family Empowerment and Goal-Oriented Coaching
  • Assessment, Case Planning, and Housing Navigation
  • Child and Family Safety Awareness
  • Crisis Recognition, De-escalation, and Referral
  • Accurate Documentation, Confidentiality, and Data Quality
  • Community Partnership and Resource Coordination
  • Organization, Follow-Through, Cultural Humility, and Communication
    • Success Measures

    During the first 12 months, performance will be assessed using established program targets and caseload expectations, including:

  • Timely completion of intake assessments and individualized 30-day and 90-day FEPs.
  • Consistent weekly check-ins and documented progress toward family-defined goals.
  • Accurate, current case files, HMIS records, and required reports.
  • Documented connections to employment, education, benefits, childcare, healthcare, and other needed services.
  • Progress toward increased income, family stability, and safe permanent-housing exits.
  • Appropriate and timely response, documentation, and escalation of safety concerns.
    • Compensation

    Hourly Rate: $25.00 per hour; 20 hours per week (approximately $500 per week / $26,000 annually at 52 weeks).

    Work Schedule and Operational Boundaries

    This is an on-site, part-time position scheduled for 20 hours per week during designated business hours. The Case Manager focuses on assigned participant assessments, Family Empowerment Plans, weekly case management, referrals, service coordination, and timely documentation. Routine facility management, overnight supervision, building security, and after-hours emergency coverage are not regular responsibilities of this position. Urgent safety concerns must be escalated promptly in accordance with organizational procedures and applicable mandatory reporting requirements. Additional work hours require prior authorization and must be compensated as required by law.

    Physical Demands and Work Environment
  • Frequently required to stand, walk, and sit.
  • Continually required to use hand and finger dexterity for computers and documentation.
  • Occasionally required to climb, balance, bend, stoop, kneel, or crawl.
  • Continually required to talk or hear.
  • Working in high or precarious places: not routinely required.
  • Occasionally exposed to outside weather conditions; exposure to extreme non-weather heat or cold is not routinely required.
  • The noise level in the work environment is usually moderate.
  • Occasionally required to lift and/or move up to 20 pounds.
  • Specific vision abilities: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
  • Additional remarks: Work occurs primarily in office and residential transitional housing settings with frequent interaction with families who may be experiencing distress. Challenging behavioral situations may occur; follow safety and escalation protocols. Industrial-grade chemical exposure is not anticipated.
  • Specialized equipment, machines, or vehicles: Continual computer and electronic case-management-system use; frequent telephone, printer, and scanner use; occasional use of an approved vehicle for authorized program activities if assigned. No routine industrial machinery operation is required.

    • Reasonable accommodations will be provided to qualified individuals with disabilities as required by applicable law.

    Benefits

    This is a part-time position and does not include employer-provided benefits, including health, dental, or vision insurance, retirement benefits, or paid time off. Any leave or other entitlements required by applicable law will be provided.

    Equal Opportunity

    Together for Good Ministries is committed to fair employment practices and considers qualified applicants in accordance with applicable law. Reasonable accommodations are available for qualified applicants and employees as required by law.

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    Job Location

    Houston, Texas, 77004, United States

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