Receptionist in San Diego, California at DEL NORTE ANIMAL HOSPITAL

Position Summary

Del Norte Animal Hospital is seeking a compassionate, organized, and customer-focused Veterinary Receptionist to join our team. This role is essential to creating a welcoming experience for our clients and ensuring smooth daily operations within the hospital. The ideal candidate has a genuine love for animals, strong communication skills, and the ability to thrive in a fast-paced, team-oriented environment.

About Del Norte Animal Hospital

Our mission is to provide excellent veterinary medical care with professional, caring, and personalized service. We pride ourselves on utilizing state-of-the-art equipment and facilities while maintaining the highest standards in veterinary medicine. Del Norte Animal Hospital is committed to preserving, promoting, and protecting the human–animal bond and serving our community through innovative leadership and dedication.

Key Responsibilities

• Client Experience & Front Desk Support
• Greet clients and their pets with a friendly, professional, and compassionate demeanor
• Serve as the first point of contact for clients, both in person and over the phone
• Appointment & Schedule Management
• Schedule, confirm, and manage appointments efficiently
• Maintain accurate calendars and assist with appointment reminders and followups
• Client Communication
• Answer incoming phone calls and respond to emails promptly and accurately
• Provide clear information regarding hospital services, policies, and procedures
• Administrative & Financial Duties
• Process payments and handle billing transactions
• Maintain accurate and confidential client and patient records
• Team Collaboration
• Support veterinarians and support staff by coordinating patient flow
• Help ensure smooth daily operations and efficient workflow throughout the clinic

Qualifications & Skills

• Genuine love for animals and empathy for pet owners
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to multitask and remain calm in a fast-paced environment
• Proficiency with basic computer systems and scheduling software
• Previous experience in customer service or a veterinary setting is preferred, but not required.

Schedule & Work Environment

• Full-time position
• Flexible scheduling with 4/10 shifts (four 10-hour shifts per week)
• Must be available to work at least one weekend day
• In-person work in a busy veterinary hospital setting

Benefits

• 401(k) with employer matching
• Health insurance
• Dental insurance
• Paid time off (PTO)
• Employee discounts on veterinary services
• Flexible scheduling
• Opportunities for training and professional growth

Why Join Del Norte Animal Hospital?

• Supportive, team-oriented, and positive work environment
• Commitment to professional development and continuous learning
• Meaningful work supporting pets and the people who love them