Case Manager (Client Services) in Buffalo, New York at Kids First Services

The Care Coordinator will assist individuals in navigating complex systems to obtain services such as Medicaid benefits, housing assistance, food programs, transportation, and other community-based resources. This role works closely with clients, government agencies, and community partners to ensure individuals successfully access the support they need.

• Conduct client intake and assess social and healthcare-related needs.

• Assist clients with applications for government programs such as Medicaid, SNAP, housing assistance, and other benefits.

• Connect clients with appropriate community resources and service providers.

• Track referrals and follow up to ensure services are received.

• Maintain accurate documentation and case notes in internal systems.

• Communicate with government agencies, healthcare providers, and community organizations to coordinate services.

• Provide ongoing support and guidance to clients throughout the service process.

• Ensure compliance with program requirements and organizational policies.

• High School Diploma required; Associate’s or Bachelor’s degree in Social Work, Human Services, Public Health, Healthcare Administration, or related field preferred.

• Strong communication and interpersonal skills.

• Ability to work with diverse populations and individuals in need.

• Strong organizational and time-management skills.

• Basic computer skills and experience with data entry or case management systems.

• Bilingual (Spanish or other languages) strongly preferred.

• Experience in healthcare, social services, community outreach, or customer service.

• Familiarity with government assistance programs such as Medicaid or SNAP.

• Hourly Pay: $20–$23 per hour (based on experience)

• Performance Bonus Opportunities

• Career growth opportunities within a growing organization

• Supportive team environment focused on community impact

If you are passionate about helping people access essential services and want to make a meaningful difference in your community, we encourage you to apply.

Apply today to become part of a mission-driven organization improving access to care and social services.