Technical Project Manager in India at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Project Manager based in India.

This role offers the opportunity to lead customer-facing SaaS implementations and technical delivery projects in a global technology environment.
You will act as a trusted advisor to customers, helping them successfully adopt and maximize the value of digital solutions.
The position combines project management, technical problem-solving, customer communication, and cross-functional collaboration.
You will manage multiple implementation initiatives from planning through launch while ensuring timelines, quality, and customer satisfaction.
Working closely with engineering, product, and customer teams, you will help resolve complex challenges and improve operational processes.
This role is ideal for someone who enjoys bridging business needs and technical solutions while driving impactful customer outcomes.

The Technical Project Manager will oversee SaaS implementations, technical integrations, and customer support activities while ensuring smooth delivery and strong client relationships. The role requires excellent organization, communication, and technical understanding to coordinate projects effectively and continuously improve customer experiences.

• Serve as the primary contact for customer implementations, integrations, and technical support activities, guiding clients through onboarding and platform adoption.
• Manage multiple concurrent projects, ensuring milestones, deadlines, deliverables, and customer expectations are successfully achieved.
• Develop project plans, track progress, manage risks, and proactively address scope changes or potential delivery challenges.
• Support customers through technical inquiries and issues via ticketing systems, email, and virtual meetings while maintaining agreed service standards.
• Collaborate with engineering, product, customer success, and external stakeholders to troubleshoot issues and deliver effective solutions.
• Translate technical concepts into clear recommendations that help customers make informed implementation decisions.
• Communicate project updates, timelines, risks, and resolutions to internal and external stakeholders.
• Create and maintain project documentation, implementation guides, knowledge resources, and customer support materials.
• Stay informed on product updates and enhancements while sharing customer feedback with internal teams to improve solutions.
• Identify opportunities to optimize implementation processes, support workflows, documentation, and operational efficiency.

The ideal candidate has experience managing technical projects in SaaS environments and is comfortable working directly with customers while collaborating with technical teams. Strong project management skills, analytical thinking, and the ability to communicate complex concepts clearly are essential.

• 3+ years of experience implementing, onboarding, or supporting SaaS solutions in customer-facing roles such as Technical Project Manager, Implementation Consultant, Solutions Engineer, or Technical Support Engineer.
• Proven ability to manage multiple projects simultaneously in a fast-paced environment with strong organizational skills and attention to detail.
• Excellent project management, communication, and relationship-building abilities.
• Ability to explain technical concepts clearly to both technical and non-technical audiences.
• Strong analytical, troubleshooting, and problem-solving skills with a customer-focused mindset.
• Experience using project management tools, issue tracking systems, and customer support platforms.
• Strong ownership, accountability, and commitment to delivering high-quality customer experiences.
• Technical aptitude with the ability to quickly learn new technologies and platforms.
• Familiarity with JavaScript, HTML, CSS, REST APIs, SDKs, SQL, FTP, or ETL concepts is a plus.
• Experience supporting retail, ecommerce, or SaaS technology solutions is preferred.
• Availability to work full-time during U.S. Eastern Time business hours (approximately 9:00 a.m.–5:00 p.m. ET).
• Immediate availability is preferred.

• Fully remote work opportunity from India.
• Competitive compensation package.
• Health and wellness benefits designed to support employees’ overall well-being.
• Employee Assistance Program access.
• Paid birthday day off.
• Paid four-week sabbatical leave after five years of service, including financial support for the experience.
• Inclusive and diverse work environment that encourages authenticity and professional growth.
• Opportunity to work with global teams across different regions.
• Career development opportunities and the chance to expand technical and project management expertise.