Customer Success Sênior | Parcerias Estratégicas in Brazil, Indiana at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Sênior | Parcerias Estratégicas based in Brazil.

This role is designed for a Customer Success professional who thrives on building strategic relationships and driving measurable business outcomes.
The position goes beyond traditional support, focusing on partnership development, customer value creation, and long-term engagement.
You will act as a trusted advisor to partners, helping them maximize results through technology, data, and innovative solutions.
The role offers the opportunity to work in a dynamic SaaS environment with strong autonomy and collaboration across teams.
You will contribute directly to improving customer experiences, strengthening partnerships, and evolving operational processes.
This is an ideal opportunity for someone who combines business vision, communication skills, and a passion for technology-driven growth.

The Customer Success Senior professional will be responsible for managing strategic partnerships, strengthening relationships, and ensuring partners achieve success through a consultative and results-oriented approach. The role requires ownership, analytical thinking, and collaboration with multiple teams to continuously improve the customer journey.

• Manage strategic relationships with partners, ambassadors, and key stakeholders, ensuring engagement and long-term value creation.
• Act as a consultative partner by monitoring results, identifying opportunities, and proposing improvements.
• Develop relationship plans and initiatives that strengthen partnerships and increase business impact.
• Lead recurring meetings, business reviews, alignments, and follow-ups with partners.
• Support partners in the adoption of the platform and in improving outcomes for their customers.
• Collaborate with Product, Sales, Marketing, and Customer Success teams to align strategies and deliver better experiences.
• Create processes, suggest operational improvements, and contribute to the evolution of the Customer Success structure.
• Analyze customer scenarios and performance indicators to identify opportunities for growth and retention.

The ideal candidate has experience in Customer Success, Customer Experience, or strategic relationship management within technology-driven businesses. The role requires strong communication skills, a consultative mindset, and the ability to manage partnerships with autonomy and strategic vision.

• Experience in Customer Success, Customer Experience, or relationship management roles within SaaS companies.
• Experience working with technology solutions, CRM platforms, digital products, or e-commerce environments.
• Strong communication and relationship-building skills with different customer and partner profiles.
• Consultative approach with the ability to understand business needs and recommend solutions.
• Good business understanding and interest in customer retention, marketing, and performance strategies.
• Analytical ability to interpret scenarios, identify opportunities, and support decision-making.
• Organized, proactive profile with ownership and autonomy to manage priorities.
• Experience with B2B technology companies is considered a plus.
• Knowledge of e-commerce, digital marketing, CRM platforms, or artificial intelligence productivity tools is a differentiator.

• Health insurance.
• Flexible meal and food benefits through Swile.
• Access to TotalPass wellness and fitness programs.
• Remote work model.
• Opportunity to work in a fast-growing technology environment with autonomy and collaboration.
• Professional growth through exposure to strategic partnerships and business development initiatives.