Senior Mental Health Billing Specialist in Sherman Oaks, California at Zeeva Care

Full-Time | W-2 | In-Person | Sherman Oaks, CA | $30–$35/hour

Zeeva Behavioral Health is a woman-owned, therapist-owned and therapist-led group psychotherapy practice with offices throughout Los Angeles and telehealth services across California.

We believe exceptional mental health care should be deeply human and accessible. That's why we intentionally work with Medicare, Medi-Cal, and most major commercial insurance plans. Making quality care accessible isn't an afterthought. It's part of who we are.

We're a growing, boutique practice built on clinical excellence, meaningful relationships, and five core values: Heart-Centered, Dedicated to Excellence, Inspired Learning, Brave Reflection, and The Power of We.

We're looking for an experienced, exceptionally organized Senior Mental Health Billing Specialist to take ownership of our medical billing and revenue cycle operations.

This is a hands-on position for someone who knows how to get things done.

You don't consider a claim complete because you submitted it. You follow it through until it's paid or appropriately resolved. When an insurance company denies a legitimate claim, you investigate, follow up, and find the appropriate path forward. When a patient balance doesn't look right, you reconcile it before anyone is asked to pay.

You know how to walk into imperfect systems, identify what's wrong, fix it, and establish processes that prevent the same problems from happening again.

You don't just complete tasks. You own outcomes.

We're also investing in technology and AI-assisted automation to make our billing processes more accurate, efficient, and transparent. You'll have the opportunity to help develop, test, and improve these workflows alongside our internal team.

We're looking for someone who takes pride in doing things right, welcomes feedback, and wants to be part of a collaborative team that values excellence, accountability, and genuine care.

We'd love to welcome you to Zeeva.

• Manage claims from submission through payment or documented final resolution across Medicare, Medi-Cal, and commercial insurance plans.
• Investigate and resolve clearinghouse rejections, denials, underpayments, unpaid claims, and payer discrepancies.
• Work aging and historical accounts receivable (A/R), including previously denied or unresolved claims, corrected claims, appeals, and timely-filing issues.
• Manage secondary insurance claims and coordination of benefits, ensuring accurate submission and appropriate follow-up.
• Post and reconcile insurance and patient payments, EOBs, ERAs, adjustments, and deposits.
• Proactively pursue outstanding insurance payments, identify underpayments, and resolve recurring payer problems.
• Identify billing errors and compliance concerns, determine root causes, and implement corrective workflows.

• Investigate and reconcile patient balances, including disputed or inaccurate invoices.
• Determine whether outstanding balances are the responsibility of primary insurance, secondary insurance, or the patient.
• Manage patient statements, outbound payment follow-up, and approved payment arrangements.
• Communicate professionally, compassionately, and clearly with patients about verified financial responsibilities.
• Coordinate with Client Care when situations require additional support or escalation.
• Oversee insurance eligibility verification, benefits accuracy, and recurring coverage checks to identify potential billing issues before they occur.

• Maintain accurate, actionable tracking of claims, denials, A/R aging, secondary insurance, and patient balances.
• Provide clear weekly reporting on collections, unresolved claims, denials, outstanding balances, and follow-up activity.
• Ensure every unresolved issue has a documented owner, next action, and follow-up date.
• Audit existing billing workflows, identify gaps, and help establish practical standard operating procedures.
• Collaborate with our internal team on billing automation, AI-assisted workflows, reporting, and process improvements.
• Coordinate with our external credentialing partner to identify and resolve enrollment issues affecting reimbursement.

You're sharp, persistent, highly organized, and comfortable taking ownership.

You know how to pursue reimbursement for legitimate claims, even when the first answer from an insurance company is no. You're comfortable navigating complicated payer requirements and figuring out what needs to happen next.

You don't let problems sit unresolved or wait for someone to remind you to follow up. You communicate proactively, take responsibility for your work, and know when to escalate an issue.

You welcome feedback, enjoy learning, and recognize that strong individual accountability and The Power of We go hand in hand.

Most importantly, you understand that accurate, ethical billing isn't just about revenue. It's part of making excellent mental health care accessible.

• At least 5 years of hands-on medical billing and revenue cycle experience.
• Demonstrated success resolving complex insurance denials, recovering aged A/R, and managing secondary claims.
• Strong working knowledge of Medicare, Medicaid/Medi-Cal, and commercial insurance billing.
• Experience with insurance eligibility, verification of benefits, patient financial responsibility, and payment reconciliation.
• Excellent organizational, analytical, problem-solving, and communication skills.
• Ability to independently prioritize work, maintain accurate records, and consistently follow through.
• Strong understanding of HIPAA and patient financial confidentiality.

• Outpatient mental health or psychotherapy billing experience.
• California Medi-Cal managed-care billing experience.
• Experience with PracticeQ/IntakeQ and TriZetto or Stedi.
• Familiarity with psychotherapy CPT codes, including 90791, 90832, 90834, 90837, 90846, and 90847.
• Experience coordinating with credentialing and payer enrollment teams.
• Experience developing billing SOPs, reporting dashboards, or automated workflows.
• Medical billing or coding certification.

$30–$35/hour, based on experience and qualifications.

Full-time, Monday through Friday, 40 hours per week, working in person at our Sherman Oaks office.

Benefits include:

• 10 paid holidays, with flexibility in holiday selection
• 10 additional PTO days
• Medical, dental, and vision insurance
• Flexible Spending Account (FSA)
• 401(k) with employer match
• Self-care stipend
• Opportunities for professional growth and development

At Zeeva, we believe that excellence happens when people care deeply about their work, take ownership of the details, and work together toward something extraordinary.

If you're an experienced mental health billing professional who enjoys solving complex problems, improving systems, and making a meaningful difference in changing and saving human lives, we'd love to hear from you.

Zeeva Behavioral Health is an equal opportunity employer.