Receptionist and Development Assistant in Houston, Texas at The Fay School

Receptionist and Development Assistant

Performance Profile

Position Summary:

The Receptionist and Development Assistant is a full-time, 12-month, benefits-eligible position reporting to the Director of Advancement. The standard work schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m., with flexibility as approved.

This role serves as the first point of contact for campus visitors while also providing administrative support to the Advancement Office. The position plays a key role in ensuring a welcoming front desk experience and supporting the day-to-day operations of fundraising and advancement activities.

Essential Duties and Responsibilities

Reception and Front Desk Management

• Provide exceptional customer service to all campus visitors, families, students, and faculty
• Manage front desk operations:
  Answer and route incoming calls and respond to general inquiries
Receive, sort, and distribute incoming mail and packagesCoordinate outgoing mail and deliveriesFacilitate student arrivals and departures during the school day

Advancement Office Support

Database and Gift Processing

• Maintain accurate constituent records in the donor database (e.g., Raiser’s Edge), including updates to contact information
• Perform regular gift entry and process donations in a timely and accurate manner
• Generate acknowledgement letters and pledge reminders
• Support data integrity and organization of Advancement records

Administrative Support

• Provide administrative support to the Director of Advancement and Advancement team
• Assist with preparation of reports, mailings, and Advancement materials
• Maintain organized files and records related to Advancement activities
• Support general office coordination and workflow within the Advancement team

Events and Engagement

• Provide support for Advancement events, including:
  Assisting with invitations, RSVPs, and event materials
Preparing nametags, guest lists, and collateral

Competency Profile

• Fosters collaboration among the team to ensure others are well informed of changes, initiatives, and progress.
• Embraces feedback and a culture of continuous improvement.
• Displays attitudes and actions that contribute to a healthy and collegial culture.
• Supports and actively promotes the organization.
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks and prioritize effectively
• Strong interpersonal and customer service orientation
• Ability to maintain confidentiality and handle sensitive information with discretion
• Works both independently and collaboratively as part of a team
• Contributes positively to a collegial and mission-driven school culture
• Willing and able to routinely and appropriately use personal smartphone to utilize school apps to communicate, collaborate, and fulfill responsibilities as outlined in this Performance Profile.

Qualifications

• Prior reception, administrative, or development experience preferred
• Experience working in a school or nonprofit environment preferred
• Bachelor’s degree required
• Proficiency in Microsoft Office required
• Experience with Raiser’s Edge or similar donor database required
• Strong interpersonal and customer service skills required

Physical Requirements and Work Environment

• Ability to sit or stand for extended periods
• Ability to move about campus and perform light physical tasks (e.g., lifting up to 20 lbs)
• Ability to work indoors and outdoors in varying conditions as needed