Customer Care Advocate (Must reside in AL, GA, KY, NC, OK, SC, TX, or Southern VA) in at Veteran Government Services LLC

Full-Time Remote Inbound Benefit Support Representative

VGS is offering a $1,000 Retention Bonus to eligible employees hired into this class.

• First Payment: $500 — paid after the employee successfully completes 6 months in production.
• Second Payment: $500 — paid after the employee successfully completes 1 year in production.
• Eligibility: The employee must be actively employed by VGS on the date each bonus payment is made.
• Notice Requirement: The employee must not have submitted a resignation or received notice of termination before the applicable bonus payment date.
• Payment: Each installment will be paid after VGS verifies that all applicable eligibility requirements have been satisfied.

Additional terms and conditions may apply. Retention bonus eligibility is subject to VGS verification and applicable company policies.

Founded in 2008 as a Service-Disabled Veteran and Minority-Owned IT company, VGS has grown into a trusted partner in veteran-centric customer engagement.

We proudly employ Veterans, Military Spouses, and Caregivers in roles supporting both commercial and government clients.

VGS is seeking experienced customer service and contact center professionals for full-time, remote positions supporting TRICARE beneficiaries.

Our next new-hire training class begins October 26, 2026.

Candidates must meet all of the following requirements:

• Must be a U.S. Citizen.
• Must reside in Alabama, Georgia, Kentucky, North Carolina, Oklahoma, South Carolina, Texas, or Southern Virginia.
• Minimum of 2 years of customer service experience; call center experience is strongly preferred.
• Must successfully pass a drug screen, background check, and U.S. government security clearance.
• Must successfully complete the required 8-week paid training program.
• Must have a high school diploma or equivalent.
• Must have reliable and predictable attendance.
• Must have a personal PC or laptop that meets the minimum technical requirements for training.
• Must have a wired, high-speed internet connection.
• Must have a functional webcam and microphone.

Veterans, retired military personnel, Military Spouses, and Caregivers with customer service or contact center experience are strongly encouraged to apply.

• Full-time, long-term employment — not seasonal or contract work
• 8 weeks of paid training
• $1,000 Retention Bonus for eligible employees
• Remote work opportunity
• Competitive benefits package
• Meaningful work supporting TRICARE beneficiaries
• Opportunities to develop skills in customer service, benefits support, and government program operations

Eligible employees may receive:

1. 11 paid holidays
2. Paid time off (PTO)
3. Medical, dental, and vision coverage
4. Short- and long-term disability
5. Term life insurance
6. 401(k) retirement plan
7. Flexible Spending Account (FSA)

Employees become eligible for benefits after 60 days of employment, subject to applicable plan requirements.

Successful candidates should have:

• A quiet, professional, and distraction-free homework environment.
• Strong attendance and dependability.
• The ability to connect to the client environment within 5 minutes.
• A minimum typing speed of 35 WPM.
• The ability to lift up to 35 pounds of computer equipment.
• Proficiency with Windows and common computer applications.
• Strong verbal and written communication skills.
• The ability to remain professional and empathetic when handling difficult customer interactions.
• The ability to quickly learn new systems, processes, and procedures.
• A strong commitment to customer service and supporting military members and their families.

These requirements apply during the training phase.

• Operating System: Windows 10 or newer
  • Mac devices must have macOS 13 Ventura or newer
• RAM: Minimum 4 GB; 8 GB recommended
• Available Disk Space: At least 120 GB
• Browser: Microsoft Edge or Google Chrome
• Webcam: Required
• Microphone: Required

• Minimum 100 Mbps download / 20 Mbps upload
• Computer must connect to the router/modem using an Ethernet cable

• Wi-Fi as the primary connection
• Wi-Fi extenders
• Satellite internet, including Starlink
• Mobile internet
• Hotspots
• Cellular-based internet services
• VPN connections

• Tablets
• Chromebooks
• Mobile devices

Candidates must have a modem or router that allows the computer to connect directly through an Ethernet cable. Chromebook

computers are not supported.

The ideal candidate will demonstrate:

• Excellent communication and active listening skills.
• Conflict resolution and de-escalation skills.
• Professionalism and sound judgment.
• Integrity and accountability.
• Empathy and a strong customer-service mindset.
• The ability to adapt quickly to new systems and processes.
• The ability to work independently while contributing effectively as part of a team.
• A genuine commitment to serving military members, Veterans, and their families.

Employees are paid a flat training rate during the required training period. Upon successful completion of training, employees receive an increase in pay. Employees who meet applicable eligibility requirements become eligible for benefits after 60 days of employment.

Eligible employees may earn a total Retention Bonus of $1,000:$500 after 6 months in production $500 after 1 year in production. Employees must remain actively employed and meet all applicable eligibility requirements on each payment date.

Apply online for immediate consideration for the October 26, 2026, new-hire training class.

Only complete applications will be reviewed. To be considered, applicants must:

1. Answer all application questions.
2. Complete the application in full.
3. Upload a current resume.
4. Upload a screenshot of their computer specifications.
5. Provide the required internet speed test information or screenshot.

Incomplete applications will not move forward in the hiring process.

VGS is a certified Service-Disabled Veteran and Minority-Owned company founded in 2008 as an information technology company. Since then, VGS has expanded its services and employment opportunities to support Veterans, Military Spouses, and Veteran Caregivers in customer engagement roles handling inbound calls, email, chat, and web-based communications for commercial and government clients. Our mission is to provide Veteran-Centric customer engagement services through highly trained, professional representatives who are committed to delivering exceptional service to military members and their beneficiaries. Your customer service experience, ability to learn TRICARE support processes, and ability to work successfully in a professional home-based environment can position you for this exciting opportunity.

New-Hire Training Class Begins: October 26, 2026. If you meet the eligibility requirements and are ready to build a long-term career supporting TRICARE beneficiaries, we encourage you to apply. Please ensure your application is completely filled out and that all required documents, including your resume and computer/internet verification, are uploaded. Only fully completed applications will be reviewed.