Counter Staff-Full Time in Colorado Springs, Colorado at Edit Clean, LLC dba Tide Cleaners

Guest Service Representative (GSR)

Summary:

Duties and Responsibilities include the following. Other duties may be assigned.

Provide exceptional customer service to customersServe as primary liaison with customersGreet and assist all walk-in customers in the storeMeet, greet and assist all valet drive-up customers at their carProcess customer phone and personal relationsConsultatively assist customers with cleaning, stain and/or finishing needs and/or concernsSort and examine articles, picking out those that may need hand spotting, or stain treatmentMark-In incoming customer orders; identify garments to be laundered or dry cleaned, tag, mark and classify all pieces and input information into the computerized registerConsistently ensure cash drawer accuracyFollow Company’s new customer protocolAttend Company offered ongoing training and educationSkills:

Oral Communication SkillsWritten Communication SkillsCustomer Service

Organizational SkillsProject ManagementTime ManagementPhone Communication SkillsUnderstanding of POS system 

Education/Experience:

One+ year(s) direct customer service experience2 or more years retail clothing experienceKnowledgeable of fabrics and fashion