Client Operations Analyst II in Jacksonville, Florida at NLP Logix

NLP Logix is looking for a Client Operations Analyst II to join our Client Operations team. This role supports complex client solutions across RPA, application development, analytics, data capture, and modeling.

The ideal candidate is a technical problem-solver who enjoys root cause analysis, data integrity, automation, and proactive client support. You will help keep deployed client solutions reliable, accurate, and continuously improving while working closely with Client Operations, Product, Engineering, QA, and client-facing teams.

• Serve as Tier 2 escalation support for complex technical issues.
• Investigate production issues, complete root cause analysis, and recommend long-term fixes.
• Support solution health reviews, data quality checks, and optimization efforts.
• Build and maintain support automation, including logging, alerts, scripts, and repeatable remediation processes.
• Develop and support ETL processes, data migrations, bulk updates, and technical maintenance tasks.
• Partner with Product, Engineering, and QA to prevent recurring incidents and improve deployed solutions.
• Support P1 incident communications as needed, keeping internal and client stakeholders aligned.
• Create clear technical documentation, support playbooks, and ticket notes.
• Mentor junior team members and help strengthen team troubleshooting practices.
• Review SQL and Python-driven remediation tasks for quality, accuracy, and risk.

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field with 2+ years of relevant experience, or 4–6 years of hands-on experience in enterprise software support, data operations, or application support.
• Strong Microsoft SQL skills, including writing, troubleshooting, and optimizing queries.
• Experience supporting production systems, enterprise software, or client-facing technical environments.
• Strong root cause analysis, documentation, and problem-solving skills.
• Familiarity with scripting or automation, preferably Python.
• Experience with cloud-hosted applications or infrastructure, preferably Microsoft Azure.
• Strong communication skills with both technical and non-technical audiences.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to learn tools and systems such as Teams, JIRA, Zendesk, Confluence, and custom software solutions.

• Experience with NoSQL databases, ETL design, stored procedures, or automated jobs.
• Familiarity with .NET, C#, JavaScript, or backend development concepts.
• Experience with Azure Monitor, Application Insights, logging, telemetry, or performance monitoring tools.
• Experience with Power BI, Tableau, or other data visualization tools.
• Familiarity with ITIL concepts; certification preferred.

This role works cross-functionally with technical and client-facing teams. Occasional after-hours support may be required for high-priority production incidents, scheduled maintenance, or client-impacting issues.

NLP Logix believes “Data Science is a Team Sport.®” We encourage cooperation, professional growth, leadership, creativity, and technical excellence as we work together to fulfill our mission.

NLP Logix is an equal opportunity employer committed to establishing a diverse workforce. We use E-Verify to confirm the identity and employment eligibility of all new hires.