Lead Content Designer in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Lead Content Designer in United States.

This role sits at the intersection of content strategy, product design, and emerging AI-driven healthcare experiences. You will define and elevate content design standards across multiple product areas while shaping how users interact with complex digital health tools. A key focus is designing conversational experiences for AI-powered assistants, ensuring clarity, empathy, and safety in high-stakes healthcare environments. You will collaborate closely with product, clinical, legal, engineering, and AI teams to build trusted, accessible, and compliant user experiences. As a senior individual contributor and thought leader, you will influence product direction through content strategy, research insights, and systems thinking. The role also includes mentoring other content designers and contributing to organizational design maturity. This is a high-impact opportunity for someone who thrives in fast-paced, mission-driven environments focused on improving health outcomes at scale.

• Lead content strategy across major product areas, aligning user needs with business, product, and clinical goals.
• Design and optimize UX writing and content systems for mobile and web applications, including complex and high-stakes healthcare workflows.
• Define and build conversational design frameworks for AI-powered chatbots and virtual assistants, including flows, intents, responses, and escalation paths.
• Partner with AI, clinical, legal, and engineering teams to develop safe, empathetic, and compliant generative AI communication standards.
• Establish and evolve content guidelines, voice and tone systems, and governance models across product experiences.
• Use research insights, usability findings, and analytics to inform content decisions and improve product outcomes.
• Lead cross-functional workshops, influence product direction, and contribute to strategic initiatives at the organizational level.
• Mentor and support other content designers while contributing to hiring and knowledge-sharing initiatives.

• 8–10 years of experience in content design, UX writing, or a related discipline.
• Strong experience in conversation design, including chatbot or virtual assistant workflows and dialogue systems.
• Working knowledge of large language models (LLMs), generative AI tools, and prompt design within regulated environments.
• Experience in digital health, healthcare, or highly regulated industries is strongly preferred.
• Strong understanding of UX best practices, accessibility standards, and information architecture principles.
• Proficiency with design tools such as Figma and experience working in Agile/Scrum environments.
• Exceptional writing, editing, and storytelling skills with the ability to simplify complex concepts.
• Strong leadership, collaboration, and stakeholder management skills in cross-functional environments.

• Competitive salary ranging from $135,000 to $165,000 annually, based on experience and qualifications.
• Eligibility for performance-based bonuses in addition to base compensation.
• Comprehensive health, dental, and vision insurance coverage.
• Flexible vacation policy and paid sick, safe, and caregiver leave.
• Remote-friendly and flexible work environment.
• Professional development opportunities and career growth in a high-impact, innovative organization.
• Inclusive culture focused on collaboration, diversity, and continuous improvement.
• Opportunity to shape cutting-edge AI-driven healthcare experiences improving lives at scale.