Customer & Content Support Specialist in Portland, Oregon at BlueVolt
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Job Description
Position Summary: As a Customer & Content Support Specialist, you’ll use your enthusiastic & professional attitude and thorough product knowledge to provide cross-departmental assistance to the marketing, support, and customer success teams, from content creation to customer-facing support.
BlueVolt is a fast-growing company with a powerful Learning Management System that helps businesses train effectively. Our client organizations drive critical infrastructure, sustainability, and innovation. We’re committed to delivering learning solutions that build a stronger, more resilient future.
Why BlueVolt? Join our innovative, fast-paced team! We’re looking for driven individuals ready to grow in a supportive and dynamic environment.
Customer & Content Support Specialist Responsibilities:
Core Purpose: Reduce strain on marketing, support, and customer success by handling a wide range of execution tasks, from customer-facing support to content and campaign assistance. Cross-departmental role with room to specialize based on strength and team need.
- Respond to customer questions (B2B and B2C) promptly and professionally
- Assist with email marketing execution and campaign support
- Create andmaintaininternal documentation for sales and customer success teams
- Help build and update customer-facing platform projects and assets
- Support SEO and website content updates
- Assistwith event prep and marketing material organization
- Support sales enablement content production (graphics, summaries, platform overviews)
What we’re looking for:
- Must work in-office, 8 hours/day
- Strong written and verbal communication
- Customer-first mindset; patient, professional, responsive
- Comfortable jumping between tasks and teams
- Graphic design interest or experience a genuine plus
- Solid troubleshooting instincts and attention to detail
No supervisory responsibilities. Occasional physical requirements (lifting up to 10 lbs) may apply. Reasonable accommodations available.