Can I apply directly for this job on this page?

Yes, you can begin your application on this page using a quick form. You'll then be redirected to the employer's career site to complete the full application process.

What is the role of a Customer Intelligence Strategy Analyst at Jobgether?

The Customer Intelligence Strategy Analyst position at Jobgether is a Full-time or part-time position opportunity in the Marketing field.

Where is this Customer Intelligence Strategy Analyst job located?

United States, Other / Non-US, United States

What type of employment is offered for this Customer Intelligence Strategy Analyst role?

Full-time or part-time position

What is the expected salary for this Customer Intelligence Strategy Analyst job?

Compensation will be discussed during the hiring process.

Customer Intelligence Strategy Analyst job near me in United States, Other / Non-US at Jobgether

Customer Intelligence Strategy Analyst

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Intelligence Strategy Analyst in the United States.

This is an exciting opportunity for a strategic and analytical professional passionate about transforming customer data into meaningful business impact. In this role, you will lead the evolution of customer intelligence capabilities by leveraging AI-driven insights, predictive analytics, and integrated customer data to improve retention and customer success outcomes. Working cross-functionally with customer success, sales, product, and technology teams, you will help create a unified view of the customer journey and turn complex signals into actionable recommendations. The position combines advanced analytics, strategic planning, data governance, and AI innovation within a collaborative and mission-driven environment. Ideal for someone who enjoys solving complex business challenges through data and storytelling, this role offers the opportunity to directly influence customer engagement, retention strategies, and operational excellence. This fully remote role supports both professional growth and meaningful contribution to customer-focused innovation.

Accountabilities:

Lead the development and enhancement of predictive customer retention and churn-risk models using behavioral, engagement, sentiment, and product usage analytics.
Drive the roadmap and implementation of AI-enabled customer intelligence initiatives, including generative AI, machine learning, and automated insight generation.
Manage and govern customer intelligence data across Salesforce and related platforms, ensuring data accuracy, integration, scalability, and compliance.
Partner with technology and business teams to unify customer data from multiple systems into a comprehensive, holistic customer view.
Design and optimize customer health scoring frameworks and predictive analytics models that identify risks, growth opportunities, and actionable next steps.
Own and analyze revenue retention metrics, churn indicators, and operational performance data to support strategic decision-making.
Develop analytics frameworks that connect customer behavior, adoption maturity, renewal trends, and operational indicators across diverse customer segments.
Translate complex customer intelligence into clear narratives, executive-ready presentations, and actionable business recommendations.
Collaborate with Customer Success and Sales leadership to improve workflows, customer visibility, and predictive engagement strategies within Salesforce.
Lead the evaluation and implementation of Voice of the Customer initiatives, including surveys, sentiment analysis, interviews, and unstructured data insights.
Act as a strategic partner to Customer Success, Product, and Sales teams by delivering insights that shape customer journeys, retention planning, and value messaging.
Promote a culture of data-driven decision-making through strong storytelling, stakeholder engagement, and operational alignment.

Requirements:

Bachelor’s degree required in Business, Analytics, Data Science, Marketing, Information Systems, or a related field.
Minimum of 5 years of experience in customer intelligence, customer analytics, customer success operations, or related analytical roles.
Strong analytical and synthesis capabilities, particularly in interpreting qualitative and quantitative customer data.
Deep understanding of customer success strategies, post-sale lifecycle management, retention drivers, and churn reduction practices.
Advanced expertise in Salesforce reporting, dashboards, workflow optimization, and data governance.
Proven experience implementing or leveraging AI, predictive analytics, automation, or machine learning within customer-facing ecosystems.
Proficiency with generative AI tools such as ChatGPT, Claude, or similar technologies, along with knowledge of AI governance and risk considerations.
Experience developing customer health models, predictive retention analytics, and customer feedback programs.
Strong project management and stakeholder management skills with the ability to influence without direct authority.
Excellent communication, storytelling, and executive presentation skills with the ability to translate data into business impact.
Experience managing vendors, cross-functional initiatives, and technical resources in collaborative environments.
Strategic mindset with strong operational execution skills and a passion for continuous improvement and customer-centric innovation.
Ability to thrive in a fast-paced, remote, and highly collaborative work environment.

Benefits:

Competitive salary ranging from $80,000 to $115,000 annually, based on experience, skills, education, and location.
Fully remote work flexibility within the United States.
Comprehensive medical, dental, and vision insurance plans.
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
Life insurance and AD&D coverage.
401(k) retirement savings plan.
Tuition reimbursement and professional development support.
Wellness-focused programs and resources supporting long-term health and well-being.
Inclusive, collaborative, and growth-oriented work environment.
Opportunity to work on innovative AI-driven customer intelligence initiatives with meaningful business impact.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1

Customer Intelligence Strategy Analyst in United States at Jobgether

Explore Related Opportunities

Job Description

Scan to Apply

Job Location

Frequently asked questions about this position