Care Team Manager - Community Health in Charleston, South Carolina at Reema Health

Care Team Manager, Community Health

Location: MARKET

FLSA Status: Exempt

Job Status: Full Time

Work Model: Remote/Field Based

Work Schedule: Monday–Friday with occasional evenings and/or weekends

Vehicle Required: Yes - with valid insurance

Amount of Travel Required: Occasional travel throughout market

Positions Supervised: Community Guides

Reports To: Assistant Director of Care Team Operations

At Reema Health, we believe a personalized, community-based approach to care makes it easier for anyone to get what they need to improve their lives. We believe a relationship with a real person, someone who listens, meets members where they are, and understands the community's resources can ease those burdens.

As a Care Team Manager, you’ll lead a team of Community Guides while overseeing Reema’s care delivery in your market. Each community guide manages a caseload of approximately 80-120 members, helping individuals overcome barriers to care and improve their health. Your role is to ensure your team has the coaching, tools, accountability and support they need to consistently deliver exceptional member experiences and outcomes.

You’ll balance people leadership and operational ownership - developing your team, using data to drive performance, using technology to improve team efficiency and member outcomes, and building strong community partnerships. As a growing startup, our teams evolve quickly, so we’re looking for a leader who embraces change, inspires others to do the same, and builds a high-performing team that consistently delivers exceptional member outcomes.

This role requires the ability to quickly learn and apply new information across multiple systems and workflows. While you'll receive comprehensive onboarding and support, success in this role comes from being comfortable navigating a fast learning curve and continuously building proficiency over time.

What Success Looks Like

Success in this role means:

Building and retaining a high-performing team of Community GuidesConsistently achieving member engagement, quality, documentation, and operational goalsCoaching employees to improve performance and grow professionallyCreating an engaged, accountable team cultureUsing data to identify opportunities and improve outcomesBuilding strong relationships with community partners across your marketHelping your team successfully navigate change as Reema continues to grow

Lead Your Team

Hire, onboard, coach, and develop Community GuidesHold regular 1:1 meetings that provide coaching, feedback, recognition, and career developmentFoster an engaged, collaborative, and accountable team culture in a primarily remote environmentLead team meetings, case reviews, and ongoing learning opportunitiesSupport Guides through complex member situations while reinforcing trauma-informed, member-centered careMonitor workloads and help Guides effectively manage their caseloadsPartner with cross-functional teams to remove barriers and improve team effectiveness

Drive Market Performance

Lead the day-to-day operations of Reema's care delivery within your assigned marketMonitor performance metrics, quality measures, documentation, and member outcomesTranslate data into coaching, action plans, and operational improvementsHold the team accountable for key performance goals while helping each Guide understand how their work contributes to overall successEnsure compliance with HIPAA, documentation standards, and organizational policiesBuild and maintain relationships with healthcare providers, community organizations, and local partnersChampion organizational change and help your team adapt to evolving priorities and new initiatives

Leverage Technology

Technology is central to how Reema delivers care. As a leader, you'll model curiosity, adaptability, and confidence with new tools while helping your team do the same.

Champion adoption of Reema's technology platform and operational toolsCoach team members on documentation, workflows, and technology best practicesTroubleshoot operational challenges and identify opportunities for process improvementHelp create a culture where technology enables better member care and greater efficiency

Stay Connected to Members

While this is primarily a leadership role, you'll occasionally maintain a small member caseload to:

Support operational needsProvide coverage when neededStay connected to the member experienceBetter coach your team through real-world situationsThis

Job responsibilities may grow and change as business needs evolve.

What You Bring — The Must-Haves

3+ years of leadership experience in healthcare, community-based services, care management, social work, behavioral health, or a related fieldExperience coaching and developing employeesStrong communication and relationship-building skillsExperience using performance metrics and data to improve team outcomesComfortable learning and adopting new technology and helping others do the sameStrong organizational, problem-solving, and prioritization skillsAbility to thrive in a fast-paced, evolving startup environment Experience leading remote or field-based teams

Valued Experience

Bachelor's degree in Social Work, Human Services, Psychology, Health Sciences, or a related field (or equivalent experience)Experience with care coordination, case management, population health, or social determinants of healthExperience working with Medicaid, managed care organizations, or community-based healthcare programs

This Role May Be a Great Fit If You:

Enjoy developing people more than doing all the work yourselfCan balance empathy with accountabilityUse data to make decisions and coach performanceStay calm and adaptable when priorities changeBuild strong relationships across teams and within the communityEnjoy improving systems and helping teams work more effectively

This Role Might NOT Be for You If…

You prefer individual contributor work over leading othersYou avoid difficult coaching or performance conversationsYou need a highly structured environment where priorities rarely changeYou struggle to make decisions with incomplete informationYou're uncomfortable using technology and data to improve operations

Qualifications & Position Requirements

18 years of age or olderAvailable to work Monday–Friday during core business hours.[If field-based:] Valid driver's license, insurance, and reliable transportationOffers contingent upon passing a pre-employment drug screening and background checkComply with federal, state, and local regulations regarding patient confidentiality and HIPAAUse technology-based tools and systems dailyLift and carry up to 25 lbs occasionally

Benefits

Competitive Salary PackageMedical, Dental, and Vision InsuranceHSA and FSA Options401(k) Retirement Savings with Company MatchEmployee Assistance ProgramTechnology StipendMileage ReimbursementAccrued Paid Time OffPaid Family and Medical Leave

As an equal opportunity employer, Reema Health is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state and local laws.

Reema Health has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee and/or current employee's ability to perform the position described. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

The pay range for this role is:74,000 - 77,000 USD per year(Charleston, SC)