Partner Success Associate in Nairobi at _able

Who We Are

_able is transforming financial services in emerging markets with its best-in-class Digital Banking Platform. We help partners launch financial products by embedding them into digital channels their customers already use.

The foundation of the platform is grounded in data and informs everything we do: from credit scoring to marketing segmentation and everything in between. Building on this strong foundation, we’ve structured the platform around three key layers:

• API Integration Layer: Seamless connectivity for partners to integrate core systems.
• Module Layer: Flexible, customizable components tailored to partner needs.
• Services Layer: Expertise to manage financial products, including portfolio management, scoring, and communications.

This approach enables us to embed credit and savings products into any partner channel, making them easy to access and highly contextual. The benefit is that our platform can cater to a wide range of use cases:

• MNOs can deploy efficient loan and savings systems optimized for their channels.
• Fintechs can offer tailored financial services to their unique customer base.
• Banks can create new revenue streams and enhance customer loyalty without overhauling their core systems.

The result is a win-win-win for partners, customers, and _able. Having deployed across multiple markets in Africa, we’ve proven our platform meets a critical need and is driving us toward our core objectives:

1. Democratizing financial services by reaching over 500 million people.
2. Becoming the most trusted source of data in emerging markets.

The Role

Our roadmap is ambitious, with a clear focus on scaling the live portfolio, diversifying products across markets and partners, and strengthening outcomes-driven financial performance.

We are seeking a Partner Success Associate to drive the success of our innovative financial products in Kenya. Reporting to the Head of Operations, this role sits at the forefront of managing and nurturing key relationships with strategic partners within Banking and Telco across the region, ensuring that our offerings meet and exceed their expectations.

In this critical role, you will combine strategic insight with hands-on execution, designing and implementing initiatives that enhance our products and expand their reach.

Position title: Partner Success Associate

Reports to: VP Operations

Coverage: UAE (HQ), Kenya, Tanzania, India and Uganda + other new markets

Base: The Oval, Parklands, Nairobi, Kenya

Travel: Required

Key Responsibilities

Strategic Planning and Product Development

Develop and implement product strategies that align with company goals and market potential, driving the planning and rollout of various initiatives through detailed strategic plans

Stakeholder Management

Build relationships with internal teams, partners, financial institutions, and regulatory bodies, working closely with cross-functional teams including Product, Tech, Finance, and Customer Support to align all teams towards the overall goal

Communication

Develop tailored communication plans for different audience segments, consistently optimising communication strategies through A/B testing and customer feedback

Financial Analysis

Conduct financial modelling and risk assessment to ensure product viability and profitability, collaborating with the finance team to align product strategies with overall financial goals

Data Analysis, Performance Monitoring & Customer Feedback

Utilise product and customer insights to refine products and inform new product development, collaborating with product teams to implement data-driven changes; conduct surveys, focus groups, and interviews to gather qualitative customer feedback

Define and track key performance indicators (KPIs) to assess product success and market impact, reducing time-to-market, optimising resource utilisation, and driving innovation to maintain a competitive edge in the industry.

Person Specification

Required

• 5–8 years of experience in financial services, banking, or fintech, with a proven track record of managing key relationships with banks, MNOs, or strategic enterprise partners
• Deep knowledge of financial products including loans, savings, and overdrafts, with the ability to translate product capabilities into commercial value for partners
• Demonstrated track record of designing and delivering product initiatives end-to-end, from strategy through implementation, with measurable commercial outcomes
• Strong commercial and analytical mindset, with hands-on capability in financial modelling, risk assessment, and KPI definition to ensure product viability and profitability
• Comfort operating across multiple stakeholders, partners, and regulatory environments in a fast-paced, multi-cultural setting, with willingness to travel as required

This Role is:

• More than a partnerships function, this is a core commercial lever for product success and partner growth
• A high-impact role with direct visibility to the Head of Operations and executive leadership, owning strategic relationships across Banking and Telco
• A platform to shape partner experience and product delivery across Credable’s growing footprint of digital financial services in Kenya and beyond

Culture

At _able, we are a fast-paced, high-performing team driven by a shared passion for building the future of banking and democratising access to finance across emerging markets. Our team operates across offices in Dubai, Nairobi, Dar es Salaam, Kampala, Maputo, and Porto, with frequent travel to strengthen connections with colleagues and partners.

We value the impact of working together in person, believing it often delivers results that remote work cannot fully achieve. While work-from-home (WFH) is available for specific requests or situations, our culture emphasises the advantages of being physically present and engaged as a team.

We are entering an exciting phase of hyper-growth, expanding into new markets, scaling operations, and evolving our structures to shape the future of _able in 2026. We are looking for energetic, curious individuals who are passionate about our vision and eager to create value while driving innovation and growth in the markets we operate in.

We’re thrilled to have you join us as we reshape the financial landscape in emerging markets.

Benefits

• Health Insurance for you and your direct dependants
• Group Bonus Policy
• Long-Term Incentive Plan (LTIP)
• Mental Health and Wellbeing Platform
• Learning & Development Opportunities (Internal and External)