Restaurant Host in Saskatoon, Saskatchewan at Dakota Dunes Resort

Responsibilities

• Create a welcoming and professional first impression by greeting all guests promptly and courteously upon arrival.
• Manage guest flow by maintaining waitlists, providing accurate wait time estimates, and coordinating seating arrangements.
• Effectively manage reservations using the restaurant’s reservation system, ensuring accuracy and efficiency.
• Escort guests to their assigned tables in the dining room, lounge, or patio while maintaining seating plans and service standards.
• Present menus, provide relevant information about the restaurant, and introduce guests to their assigned server.
• Monitor table availability and communicate with servers and management to optimize seating capacity and table turnover.
• Answer incoming telephone calls promptly, assist with reservations, and respond to guest inquiries professionally.
• Provide attentive assistance to guests with special requests or accessibility needs, including children, seniors, and individuals requiring additional support.
• Maintain a clean, organized, and professional host stand and reception area at all times.
• Support front-of-house operations by assisting with table clearing, resetting, and other side duties as required.
• Address guest concerns courteously and escalate issues to management when appropriate.
• Work collaboratively with the service team to ensure an exceptional guest experience.
• Thank guests upon departure and invite them to return.
• Comply with all company policies, health and safety standards, and service procedures.
• Perform other related duties as assigned.

Qualifications

• Previous experience as a Host/Hostess, Guest Services Representative, or in a customer-facing hospitality role preferred.
• Strong understanding of restaurant operations, guest service standards, and dining room etiquette.
• Experience managing reservations and waitlists using reservation management systems.
• Excellent customer service and interpersonal skills with a friendly and professional demeanor.
• Strong verbal communication skills, both in person and over the phone.
• Exceptional organizational and multitasking abilities with attention to detail.
• Ability to remain calm, professional, and efficient in a fast-paced environment.
• Strong problem-solving skills and the ability to handle guest concerns professionally.
• Ability to work effectively both independently and as part of a team.
• Flexibility to work mornings, evenings, weekends, holidays, and varying shifts as required.
• Physical ability to stand, walk, and move throughout the restaurant for extended periods.
• Knowledge of workplace health and safety practices.
• High school diploma or equivalent required.
• Previous hospitality or customer service experience considered an asset.