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Operations in Old Lyme, Connecticut at GENERATORS ON DEMAND LLC

NewSalary: $22.00 - $30.00/hr
GENERATORS ON DEMAND LLC
Old Lyme, Connecticut, 06371, United States
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Job Description

Job Title Residential Jobs – Operations/Permits
Position Overview
The Operations Lead plays a key role in ensuring the seamless execution of projects from post-sale through generator startup. This position works in close collaboration with the Install Manager to create a streamlined, efficient, and repeatable installation process—with the goal of achieving a one-day installation wherever possible.
High levels of organization, communication, and coordination are essential to ensure customer satisfaction and regulatory compliance throughout the installation lifecycle.
Core Responsibilities
1. Project Coordination & Process Optimization
  • Partner with the Sales and Install Manager to develop a structured and efficient installation program.
  • Oversee the full job lifecycle from sales handoff to project completion.
  • Work toward consistent, repeatable processes that ensure high customer satisfaction and operational efficiency.
2. Permit Management
  • Responsible for securing permits, including:
    • Gathering all necessary installation details.
    • Applying via Connecticut town-specific portals.
    • Ensuring compliance with local Electrical, Plumbing, Zoning, Wetlands, and Building requirements.
  • Follow up regularly to remove obstacles that could delay installations.
  • Collaborate with the bookkeeper to process and mail checks for permit applications.
3. Customer Communication
  • Provide proactive communication to customers about installation timelines and expectations.
  • Make live phone calls and send emails ahead of scheduled installations.
  • Clearly communicate the next steps and requirements before work begins.
4. System & Record Management
  • Maintain up-to-date records within the FieldEdge system, including:
    • Permit status
    • Work order notes
    • Inspection schedules
    • Job tags as status changes
  • Create and manage customer folders and install work orders. Ensure that photos job plans and other documentation is in the customer folders (One drive and Field Edge)
Daily Tasks & Responsibilities
  • Follow up and complete Permits in progress
  • Execute FieldEdge workflows (e.g., updating customer job status and tags).
  • Support the sales team by collaborating daily on any job-specific customer requirements.
  • Create and manage:
    • Customer folders- labeled
    • Installation work orders
    • Permit applications via local town portals
  • Track permit progress and communicate updates in debrief and in install meetings
  • Complete zoning forms, setbacks, and GIS drawings as needed.
  • Apply for permits, submit required documentation, and confirm license information for the following subcontractors
    • Electrical
    • Plumbing
    • Building
  • Communicate and coordinate with the Ledge Light Health District, as applicable.
  • Work with the bookkeeper to process municipal payments and permit-related fees.(G.O.D. accounting)
  • Choose subcontractors based on job scope, availability, and location.
    • Note they need to be sent the job plan and photos 2 weeks in advance so planning is key
  • Schedule:
    • Electricians and plumbers for day of installation
    • Inspectors for late in same day if possible
    • Gas test and final inspections
    • Generator start-up appointments (when one-day installation is not possible)
  • Manage equipment and generator inventory, including:
    • Updating FieldEdge Work Orders
    • Preparing inventory sheets
    • Reporting low stock levels
Weekly & Ongoing Responsibilities
  • Participate in daily debriefs via email and weekly scrum meetings with the installation team.
  • Continuous update:
    • Permit statuses (building, electrical, plumbing)
    • Work orders in FieldEdge with specific details (Example time of inspection)
    • Tags
    • Customer Types
    • Customer communication logs
  • Communicate with subcontractors and the Install Manager about inspection scheduling.
  • The escalating process challenges promptly for resolution.
Additional Duties
  • Maintain and update an Operations Checklist identifying unique permitting requirements specific to each town.
  • Escalate complex or nonstandard jobs to the owner, sales team and Install Manager.
  • Participate in yard activities (e.g., receiving generator equipment, using forklifts).
  • Contribute to project-based initiatives and time-blocked task planning.
  • Refer new sales leads when appropriate.
Key Attributes for Success in This Role
  • Ambitious
  • Collaborative
  • Committed
  • Communicative
  • Confident
  • Creative
  • Detail-Oriented (Meticulous)
  • Enthusiastic
  • Hardworking
  • Honest
  • Humble
  • Inquisitive
  • Organized
  • Positive
  • Proactive
  • Reliable

Job Location

Old Lyme, Connecticut, 06371, United States

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