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Operations in Old Lyme, Connecticut at GENERATORS ON DEMAND LLC

Salary: $22.00 - $30.00/hr
GENERATORS ON DEMAND LLC
Old Lyme, Connecticut, 06371, United States
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Job Description

Job Title Residential Jobs – Operations/Permits
Position Overview
The Operations Lead plays a key role in ensuring the seamless execution of projects from post-sale through generator startup. This position works in close collaboration with the Install Manager to create a streamlined, efficient, and repeatable installation process—with the goal of achieving a one-day installation wherever possible.
High levels of organization, communication, and coordination are essential to ensure customer satisfaction and regulatory compliance throughout the installation lifecycle.Core Responsibilities1. Project Coordination & Process Optimization
    Partner with the Sales and Install Manager to develop a structured and efficient installation program.
    Oversee the full job lifecycle from sales handoff to project completion.
    Work toward consistent, repeatable processes that ensure high customer satisfaction and operational efficiency.
2. Permit Management
    Responsible for securing permits, including:
      Gathering all necessary installation details.
      Applying via Connecticut town-specific portals.
      Ensuring compliance with local Electrical, Plumbing, Zoning, Wetlands, and Building requirements.
    Follow up regularly to remove obstacles that could delay installations.
    Collaborate with the bookkeeper to process and mail checks for permit applications.
3. Customer Communication
    Provide proactive communication to customers about installation timelines and expectations.
    Make live phone calls and send emails ahead of scheduled installations.
    Clearly communicate the next steps and requirements before work begins.
4. System & Record Management
    Maintain up-to-date records within the FieldEdge system, including:
      Permit status
      Work order notes
      Inspection schedules
      Job tags as status changes
    Create and manage customer folders and install work orders. Ensure that photos job plans and other documentation is in the customer folders (One drive and Field Edge)
Daily Tasks & Responsibilities
    Follow up and complete Permits in progress
    Execute FieldEdge workflows (e.g., updating customer job status and tags).
    Support the sales team by collaborating daily on any job-specific customer requirements.
    Create and manage:
      Customer folders- labeled
      Installation work orders
      Permit applications via local town portals
    Track permit progress and communicate updates in debrief and in install meetings
    Complete zoning forms, setbacks, and GIS drawings as needed.
    Apply for permits, submit required documentation, and confirm license information for the following subcontractors
      Electrical
      Plumbing
      Building
    Communicate and coordinate with the Ledge Light Health District, as applicable.
    Work with the bookkeeper to process municipal payments and permit-related fees.(G.O.D. accounting)
    Choose subcontractors based on job scope, availability, and location.
      Note they need to be sent the job plan and photos 2 weeks in advance so planning is key
    Schedule:
      Electricians and plumbers for day of installation
      Inspectors for late in same day if possible
      Gas test and final inspections
      Generator start-up appointments (when one-day installation is not possible)
    Manage equipment and generator inventory, including:
      Updating FieldEdge Work Orders
      Preparing inventory sheets
      Reporting low stock levels
Weekly & Ongoing Responsibilities
    Participate in daily debriefs via email and weekly scrum meetings with the installation team.
    Continuous update:
      Permit statuses (building, electrical, plumbing)
      Work orders in FieldEdge with specific details (Example time of inspection)
      Tags
      Customer Types
      Customer communication logs
    Communicate with subcontractors and the Install Manager about inspection scheduling.
    The escalating process challenges promptly for resolution.
Additional Duties
    Maintain and update an Operations Checklist identifying unique permitting requirements specific to each town.
    Escalate complex or nonstandard jobs to the owner, sales team and Install Manager.
    Participate in yard activities (e.g., receiving generator equipment, using forklifts).
    Contribute to project-based initiatives and time-blocked task planning.
    Refer new sales leads when appropriate.
Key Attributes for Success in This Role
    Ambitious
    Collaborative
    Committed
    Communicative
    Confident
    Creative
    Detail-Oriented (Meticulous)
    Enthusiastic
    Hardworking
    Honest
    Humble
    Inquisitive
    Organized
    Positive
    Proactive
    Reliable

Job Location

Old Lyme, Connecticut, 06371, United States

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