Lead Scheduling Coordinator in Crown Point, Indiana at Puntillo and Crane Orthodontics PC

We are looking for a candidate to serve as Head of our Scheduling Coordinator department at our Orthodontic Practice. The ideal candidate will have either experience in managing a small medical or dental practice or as a department manager of a larger practice.

Schedule:

• Full-time: 4 days a week (Monday-Friday with rotating day off during week based on practice needs)
• Additional hours may be available to cover staff vacations
• Must be able to rotate among our four locations: Crown Point, Schererville, St. John, and Valparaiso
• Day and evening shift rotation required (11:30am-7:00pm, 8:30 am-5:00pm, & 7:30am-5:00pm shifts)

Some responsibilities may include but are not limited to:

• Effectively manage the scheduling coordinator department of the practice
• Work together with the other department heads & Practice manager regarding implementing procedures
• Create monthly staffing schedules & vacation approvals for department
• Performance management including performance evaluations and possible disciplinary actions
• Train new staff in scheduling department
• Provide supervision and support to scheduling coordinators
• Appointment scheduling of patients
• Resolve any department specific issues
• Provide exceptional customer service.
• Recommend new approaches & policies to improve the efficiency of the department
• Answer multi-line phone with grace and efficiency
• Post payments to accounts
• Complete all tasks and duties assigned to the scheduling coordinator personnel
• Perform other duties as assigned

Qualifications:

• Minimum 2 years experience managing a small medical or dental practice.
• High school diploma (or equivalent)
• Excellent communication skills
• Knowledge of Excel & Microsoft Word
• Bonus: Knowledge of orthodontic procedures and terminology

Skill Requirements:

• Maintaining friendly attitude with patients and staff even under pressure
• Ability to meet deadlines
• Communicating appropriately with team members and acting as a role model
• Capable of working with interruptions and managing multiple priorities

Compensation & Benefits:

• Competitive pay based on experience
• Bonus opportunities
• Paid vacation
• Uniform allowance
• Possible 401k plan (restrictions apply)