Sr. Manager of Member Engagement in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Manager of Member Engagement based in the United States.

This role sits at the center of member experience strategy for a mission-driven healthcare organization focused on supporting individuals with complex medical conditions.
You will define and scale engagement programs that drive meaningful outreach, higher utilization, and stronger member outcomes across diverse populations.
The position blends strategy, operations, and people leadership, with ownership of both performance metrics and day-to-day execution quality.
You will lead a targeted RN outreach team while building scalable systems, processes, and reporting infrastructure from the ground up.
A key part of the role involves turning data and behavioral insights into actionable engagement strategies that improve participation and impact.
You will collaborate closely with clinical, marketing, and account teams to ensure alignment across all member-facing initiatives.
This is a high-visibility role where you will shape how engagement is delivered at scale across the organization.

• Lead the overall engagement strategy, defining how member outreach is designed, executed, and optimized to improve utilization, inbound case volume, and member participation outcomes.
• Oversee performance analytics by evaluating engagement data, utilization trends, and account behavior to identify gaps, opportunities, and strategic improvements.
• Manage and develop the RN targeted outreach team, ensuring strong coaching, clear accountability, and consistent delivery of high-quality member interactions.
• Build scalable operational infrastructure by creating standardized workflows, reporting systems, and engagement processes to support organizational growth.
• Partner cross-functionally with Clinical, Marketing, and Account Management teams to align engagement initiatives with broader business and care delivery goals.

• 6+ years of experience in healthcare, digital health, member engagement, care navigation, or related people-facing operational environments.
• Proven leadership experience managing and developing outreach, engagement, or clinical support teams in a high-performance setting.
• Strong analytical capability with experience interpreting engagement metrics, utilization trends, and operational data to guide strategy and decision-making.
• Demonstrated ability to build structure in evolving environments, including process design, workflow standardization, and operational scaling.
• Excellent communication and executive presence, with the ability to present insights, influence stakeholders, and align cross-functional teams.
• Strong problem-solving mindset with the ability to balance strategic thinking and hands-on operational execution.

• Competitive annual compensation aligned with experience and market benchmarks (typically within a $120,000–$180,000 range total compensation).
• Comprehensive health benefits including medical, dental, and vision coverage.
• 401(k) retirement plan with employer contribution support.
• Flexible remote work environment across the United States.
• Generous paid time off (PTO) and holiday schedule.
• Access to specialized healthcare support services for employees and dependents.
• Opportunity to contribute to meaningful, high-impact work improving patient outcomes.