MOD in Miami, Florida at Courtyard Miami Dadeland

Location:

Courtyard Miami Dadeland | 9075 S Dadeland Blvd Miami Fl 33156 USA

Compensation: Salary

Schedule: Full-Time

Position Type: Non- Management

Benefits

• Health Insurance
• Dental and Vision
• Paid Time Off
• 401K
• Parking and Metro Reimbursement
• Travel Perks and Benefits
• Recognition and Rewards
• Growth Opportunities
• Holiday pay
• Free Meals
• Free uniforms
• Free life insurance
• Free short-term disability
• …and much more!

JOB SUMMARY

Serves as the Hotel Manager on Duty and oversees all hotel operations, ensuring that the highest levels of hospitality and service are provided. Represents hotel management in resolving any guest or hotel-related situation. Manages the flow of questions and directs guests within the lobby. Serves as guest relations manager and handles the tracking of service issues.

JOB SPECIFIC TASKS

Operations/Property Management

• Maintains a strong working relationship with all departments to support hotel operations and goals and to expedite the resolution of any problems that may arise through the general operation of the hotel.
• Intervenes in any guest/associate situation as needed to insure the integrity of the hotel is maintained, guest satisfaction is achieved, and associate well-being is preserved.
• Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
• Communicates any variations to the established norms to the appropriate department in a timely manner.
• Sends copies of MOD report to all departments on a daily basis.
• Ensures compliance with all policies, standards and procedures.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Observes service behaviors of associates and ensures that all uniformed associates are properly attired and groomed, each wearing a nametag.
• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
• Assists with energy conservation efforts by monitoring compliance during hotel tours.
• Participates as needed in the investigation of associate and guest accidents.
• Understands and complies with loss prevention policies and procedures.
• Supervises Concierge and/or Bell Staff, when applicable.
• Performs Front Desk duties in high demand times.
• Prepare a report of Elite/VIP member’s arrival and contact members prior to arrival to confirm any special request.
• Ensure VIP member’s rooms are assigned and pre-block per member request.
• Inspect the rooms every day ensuring zero defects. Verify any special request by reviewing the arrival list with Guest ware.
• Be available to assist VIP members at any time.
• Organize all amenities and verify that VIP/Elite guests have received their amenities and requested services

Our Mission

We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.

Our Vision

To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities.

Our Core Values

We Inspire People

We Embrace Innovation

We Pursue Accountability

SOCIAL MEDIA SITES

Marriott Careers: https://www.youtube.com/user/MarriottJobs

Courtyard Miami Dadeland

Website: https://www.marriott.com/hotels/travel/miacy-courtyard-miami-dadeland/

Instagram: https://www.instagram.com/courtyardhotels/?hl=en

Facebook: https://www.facebook.com/cymiamidadeland/

Maps: https://www.marriott.com/hotels/maps/travel/miacy-courtyard-miami-dadeland/

E-VERIFY

MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program.

MDM Hotel Group is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.