Customer Service/Data Entry in Fort Wayne, Indiana at TWE Nonwovens US Inc

JOB TITLE: Customer Service Associate

PLANT: Fort Wayne

REPORTS TO: Customer Service Lead/ FW Materials Manager

DEPT: Customer Service

Shift: Monday-Friday full time 40 hours a week. Onsite role.

DESCRIPTION:

We are seeking an accurate and detail-oriented Customer Service Data Entry Specialist. In this role, you will be the backbone of our database, ensuring customer records are up-to-date while providing friendly, efficient support to client inquiries. The ideal candidate possesses a quick and accurate typing speed, exceptional problem-solving skills, and a commitment to data confidentiality.

Key Responsibilities

• Data Management: Input, update, and maintain customer account information and records into company software and databases.
• Customer Support: Respond promptly to customer inquiries, complaints, and requests via phone, email, and live chat, ensuring a high level of customer satisfaction.
• Data Verification: Review data for errors, correct discrepancies, and cross-reference information against source documents before finalizing entries.
• Order & Request Processing: Process Purchase Orders, Purchase Releases, Trial orders and all other customer order related documentation.
• File Organization: Scan, organize, and store physical and digital source documents in compliance with data privacy policies.

Qualifications & Skills

• Experience: 1–3 years of experience in data entry, clerical administration, or customer support.
• Typing Speed: Proficiency in touch typing with high accuracy (typically 45+ WPM).
• Software Skills: Intermediate proficiency in Microsoft Office Suite (Word, Excel).
• Attention to Detail: Meticulous eye for spotting errors and maintaining data integrity.