General Manager in Charleston, South Carolina at Coast Bar & Grill

Holy City Hospitality Restaurant General Manager Job Description

Basic Function: We are seeking a strong candidate to join our management team. Candidate must possess an

energetic and willful attitude towards hospitality and the charisma to be an effective leader while maintaining

excellent guest relations.

Job duties include but are not limited to:

• Service & Hospitality: Ensure the excellence of the service and hospitality provided by the entire team
• Guide the FOH staff and management team to ensure the service and hospitality standards of HCH is upheld
• throughout each shift
• Guide the management team in making real-time service decisions and improvements
• Attend and actively participate in financial & operational meetings
• Assist floor operations ensuring proper and timely service
• Direct the FOH team in continuously generating positive experiences and strengthening relationships with
• guests
• Collaborate with the FOH management team to follow up on unsatisfactory guest feedback

Employee Relations: Direct and supervise management team to convey the HR practices of HCH in order to maintain a

top-notch, high performing team

Hiring/Training

• Ensure that HCH maintains an strong team by thoroughly vetting all potential new hires
• Maintain an excellent management training program
• Lead the management team in coordinating of daily and monthly training (food, beverage, service)

Leadership

• Provide continuous feedback and guidance to the management
• Conduct annual reviews for all members of the front of house management team
• Set goals with members of the front of house management team and check in on goals

Disciplinary Action

• Lead the management team in fairly and consistently executing disciplinary action with members of the entire staff

Compliance

• Ensure that HCH remains compliant with all local, state and federal employment laws

Operations: Guide all departments in upholding the excellence and efficiency of the business operations

Purchasing

• Review all non-essential purchases with the appropriate members of the management team
• Collaborate with Culinary & Finance Director to optimize the quality and pricing of large non-food purchases

Repairs & Maintenance

• Maintain the look & feel of the restaurant by reporting any R&M issues in a timely manner to the Maintenance
• Supervisor via UpKeep.
• Collaborate with the maintenance team to make sure the decisions are cost-effective

DHEC

• Lead the management team in compliance with the Health Department code (with assistance from the
• Executive Chef and Operations team) to ensure an “A” letter grade on all sanitary inspections

Menu Changes

• Collaborate with the Executive Chef to ensure the organization and accuracy of all menu changes and tastings