Intensive Case Manager in Delray Beach, Florida at SOUTH COUNTY MENTAL HEALTH CENTER, INC

COME GROW WITH US!

South County Mental Health Center, Inc. private non-profit behavioral healthcare provider serving south Palm Beach County from our headquarters in Delray Beach, Florida. Since 1974, we’ve been dedicated to delivering high-quality, compassionate behavioral health care to individuals and families of all ages and incomes.

At SCMHC, we take a community-centered approach to care, offering a wide range of services — from crisis screening and mobile response to outpatient therapy, psychiatric support, and tailored programs for children, adults, and families. Our team works together to support client well-being and independence while advocating for services in the least restrictive environment.

Whether on-site or in the community, we strive to make a meaningful difference in the lives of those we serve — and we’re looking for passionate professionals to join us in that mission.

PURPOSE
South County Mental Health Center (SCMHC) is seeking a dedicated, mission-driven Intensive Case Manager to support adults living with Severe and Persistent Mental Illness (SPMI).

If you’re passionate about advocacy, community-based care, and making a direct impact in clients’ lives — this role is for you.

POSITION SUMMARY

The Intensive Case Manager manages a caseload of up to 15 adults with severe and persistent mental illness through planning, linking, monitoring, advocacy, assessment, and wraparound services.

This position provides hands-on, community-based case management services designed to promote recovery, stability, and independence.

RESPONSIBILITIES

Client Care (40%)

• Conduct assessment interviews
• Perform weekly home visits for all clients on caseload
• Provide basic counseling and support to clients and families
• Complete wraparound services as appropriate
• Link clients to community resources and support services

Client Advocacy (20%)

• Assist clients with applications for services and benefits
• Coordinate care with psychiatrists, therapists, medication clinics, hospitals, housing agencies, and social service providers
• Monitor treatment plans to ensure services are delivered timely and effectively

Documentation & Administrative Duties (40%)

• Complete progress notes, service plans, reviews, LOCUS assessments, FARS, and suicide risk assessments
• Maintain daily entries in Credible
• Attend staff meetings and supervision
• Develop comprehensive service plans
• Participate in quality improvement initiatives as assigned

QUALIFICATIONS

Minimum Requirements

• Bachelor’s Degree (BA/BS) in Social Sciences from an accredited college or university
• One (1) year experience in a related field
• Valid Florida Driver’s License
• Ability to obtain Florida Certification Board after hire

Preferred Qualifications

• Two (2) years of case management experience
• MA in Social Sciences
• Certified Behavioral Health Case Manager (CBHCM) through the Florida Certification Board

KNOWLEDGE & SKILLS

• Knowledge of Baker Act, Marchman Act, and 65E-15 regulations
• Strong understanding of confidentiality laws, abuse reporting guidelines, and client rights
• Advanced written and verbal communication skills
• Strong organizational and time management skills
• Knowledge of psychiatric medications and community resources
• Ability to manage physically or verbally aggressive clients when necessary