Inside Sales Rep in Camas, Washington at J Stout Enterprises LLC

Job Summary:

The Sales Rep – Inside supports digital revenue growth by executing outbound outreach and lead conversion activities that increase dealer registrations, account activations, and participation in online auction products. This role focuses on inside-sales execution through phone, email, SMS, and digital campaign follow-up while maintaining a structured pipeline in CRM systems. The Sales Rep – Inside supports customer onboarding and education on digital bidding tools, drives account reactivation campaigns, and partners cross-functionally with Marketing, Customer Service, and Auction Operations to improve adoption and retention.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Executes outbound inside-sales outreach through phone, email, SMS, and platform messaging to convert leads into active digital auction customers.
• Builds and manages a structured sales pipeline, ensuring consistent follow-up and conversion-focused engagement.
• Supports digital marketing campaigns by completing outbound follow-up activity and improving campaign-to-conversion performance.
• Drives dealer onboarding and activation by guiding customers through registration, account setup, and digital auction participation processes.
• Educates customers on digital product features and best practices to improve confidence and successful online bidding adoption.
• Reactivates inactive, low-engagement, or dormant accounts through targeted outreach and campaign execution.
• Maintains accurate CRM documentation, including activity logs, opportunity tracking, and customer status updates.
• Tracks and reports key performance metrics (daily contacts, conversions, activations, participation outcomes) in alignment with leadership expectations.
• Coordinates with Customer Service and Auction Operations to resolve customer issues impacting digital participation and account retention.
• Performs other duties as assigned.

Required Skills/Abilities:

• Demonstrates strong inside-sales and customer engagement skills, including objection handling and conversion follow-through.
• Communicates professionally and clearly via phone, email, and SMS with a customer-first approach.
• Applies strong organization, time management, and pipeline discipline in a high-volume sales environment.
• Demonstrates comfort using CRM tools, sales trackers, and digital engagement platforms.
• Uses data and performance feedback to adjust outreach strategies and improve conversion outcomes.
• Collaborates effectively with Marketing and Operations partners to ensure customers receive consistent messaging and support.
• Maintains professionalism, confidentiality, and reliability in customer interactions and documentation.
• Uses Microsoft Office tools (Outlook, Excel, Word) proficiently.

Education and Experience:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• At least one (1) year of experience in inside sales, outbound calling, lead generation, customer success, or account support.
• At least one (1) year of experience using CRM systems, pipeline trackers, or customer engagement tools preferred.
• Experience in automotive, auctions, dealerships, logistics, SaaS, or B2B services preferred.

Physical Requirements:

• Ability to remain in a stationary position and work at a computer for extended periods.
• Ability to communicate frequently via phone, email, and messaging platforms.
• Ability to perform essential job duties with or without reasonable accommodation.

Reasonable accommodations may be made to enable persons with physical disabilities to perform the job.