Associate Director, Core IT Svcs in Albuquerque, New Mexico at University of New Mexico

Assoc Dir,Core IT SvcsRequisition ID req38391
Working Title Associate Director, Core IT Svcs
Position Grade 17
Position Summary

The University of New Mexico Health andHealth Sciences Information Technology department provides IT support to theHealth and Health Sciences enterprise. The Health Sciences IT (HSIT) unitis a traditional IT shop, consisting of tiers which provide IT support servicesfor the various business functions in the areas of academics, research andadministration for Health Sciences departments. HSIT is seeking a seasoned ITleader to fill an IT Associate Director position. This leader will guide thestrategic direction and operations of enterprise services, computing andsupport standards, IT service management, classroom technology services, and is on the HSITexecutive leadership team. This is a hybrid position, working both in theoffice and from home. To be considered for the position, please include aresume, cover letter, and complete UNM Application.

The Assoc. Director will provide leadershipand operational oversight for core IT services, ensuring the delivery ofsecure, reliable, and effective technology services. They will establish andenforce standards for computing environments, support practices, andoperational processes while overseeing software licensing, compliance, vendorrelationships, and contract renewals. They serve as a liaison with HSCdepartment leadership, faculty, staff, and external partners to supportstrategic and operational objectives. This includes enterprise technologies that areshared between the Health System and the Health Sciences Center.

TheAssoc. Director will oversee a portfolio of technology projects andinitiatives. They monitor key performance indicators, evaluate serviceperformance, and drive operational improvements through data-informed decisionmaking. They will participate in institutional governance and change managementactivities, including Health Sciences Center, Health System,and Main Campus Change Advisory Boards to support enterprise-wide technologyplanning and service delivery.

TheAssoc. Director provides leadership for personnel management, engagement, andprofessional development initiatives, including mentoring and career growthopportunities. They also oversee the departmental web/Sharepoint content andmaintenance to ensure accuracy, accessibility, and effective communication. Aspart of the executive leadership team, they contribute to strategic planning,organizational problem resolution, and the evaluation of departmentalperformance. This is a hybridposition, working both in the office and from home. To be considered for theposition please include a resume, cover letter and complete UNM Application.

The UNM HSC has earned a national and internationalreputation for its integrated education, patient care, research, andpartnership initiatives which address the unique healthcare needs of NewMexico's urban and rural populations (http://hsc.unm.edu).

The UNM is an EqualOpportunity Employer and Educator.

See the Position Description for additional information.

Conditions of Employment

• Employees in this job title are subject to the terms and conditions of an employment contract. Employment contracts are typically subject to review and renewal on an annual basis.
• Successful candidate may be subject to a criminal background check prior to starting work.
• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

Minimum Qualifications

Bachelor's degree; at least 7 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications

• Progressive leadership experience in Information Technology, includingmanagement responsibility for enterprise technology operations, servicedelivery, and personnel.
• Strong organizational, analytical, and project management skills, withthe ability to prioritize competing demands, manage resources effectively, andachieve strategic objectives.
• Experience supporting and administering core enterprise technologies,including Identity and Access Management (IAM), IT Service Management (ITSM)platforms, Microsoft Entra ID, Microsoft Intune, and related cloud-basedservices. Knowledge of IT service management principles and best practices.
• Demonstrated ability to provide strategic and operational guidance inthe evaluation, planning, implementation and continuous improvement ofenterprise technology systems and services.
• Experience managing software licensing, vendor relationships, compliancerequirements, and technology budgets within a large or complex organization.
• Experience establishing, measuring, and reporting operational performancemetrics and driving service improvements through data-informed decision-making.
• Strong interpersonal and communication skills and the ability to workwith a wide range of constituents in a diverse community.

Additional Requirements
Campus: Health Sciences Center (HSC) - Albuquerque, NM
Department HSC CIO Office (340B)
Employment Type Staff
Staff Type Contract
Term End Date
Status Exempt
Pay Monthly: $8,502.00 - $12,167.81
Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.
Background Check Required Yes
For Best Consideration Date 11/19/2026
Eligible for Hiring Incentive No
Eligible for Remote Work Yes
Eligible for Remote Work Statement This position is eligible for a remote work agreement (RWA), to include Hybrid. For more information about Remote Work Agreements, please refer to UAP 3245, Remote Work, Section 5.
Application Instructions

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

Please submit a Resume, Cover Letter and COMPLETE UNM Application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html . Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.