Customer Success Administrator in Golden, Colorado at Belmar Pharmacy

Since our beginning in 1985, Belmar Pharma Solutions has emerged as an industry pioneer, creating compounded medications tailored to meet individual patient needs. Today, we operate trusted Compounding Centers of Excellence across the country. Our 503A pharmacies serve healthcare providers and patients in all 50 states, Washington D.C. and Puerto Rico. Our two 503B outsourcing facilities compound manufacture hormones to meet the needs of clinical practices, delivering to 48 states.

At Belmar, our benefits reflect our commitment to wellness, respect, and accountability. We offer comprehensive health coverage, a 401(k) with 5% match with no vesting period, paid time off and holidays, $500 referral bonuses, and access to free or reduced-cost prescriptions—because supporting our team enables us to deliver unmatched care.

Help our patients and providers optimally work with all the different companies under the Belmar Pharma Solutions umbrella. The more we can educate our customers at the start, the better experience they will have when working with us. This can include educating clinics about proper prescription submittal and creating awareness of common problems. The person in this role will also help set realistic expectations with patients and providers about turnaround time and prescribing limitations based upon compound beyond use dates.

Responsibilities

• Works with sales team to ensure seamless process for new practices and providers
• Proactively contact new customers and manage a positive transition for the customer from the sales team
• For interested clinics, schedule virtual onboarding/welcome meetings
• Understand customer needs
• Help reduce customer errors through education and training
• Educate patients and providers about products and services offered by BelmarPharma Solutions
• Perform virtual onboarding trainings to educate clinics on the ways of BelmarPharma Solutions. Topics could include but are not limited to: explanations of Beyond Use Dating in compounds; common prescribing mistakes and how to prevent them; explain appropriate internal workflows for patient pay or clinic pay practice models; learn about other ways we can help their clinic. Utilize portal team and consulting pharmacist as needed.
• Develop and maintain a positive business relationship with the sales organization at all levels to facilitate sales growth through proper onboarding
• Follows all policies and procedures set forth by the Company
• Maintains compliance with Company and protected health information patient confidentiality requirements
• Performs other duties as assigned

Qualifications

• High School Diploma or Equivalent
• 3+ years of sales or customer service experience required
• Strong understanding of legal prescription requirements
• Demonstrated customer service, problem solving and analytical experience
  Strong written and oral communication skills including the ability to listen
• effectively to customers to gain an understanding of their needs and communicate information clearly and effectively
• Ability to research and problem solve, using analytical and critical thinking skills
• Solid interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at various levels across the company and to foster a positive work environment
• Strong organizational, attention to detail and follow-through skills
• Ability to effectively prioritize and execute tasks on time in a fast paced and changing environment
• Strong computer skills (Microsoft Office products)
• Experience working with a variety of virtual meeting platforms (Zoom, Microsoft Teams)

Physical Requirements

• Typical office environment, working on computer and phones for long periods oftime
• Sitting, kneeling, bending, twisting, reaching