Store Manager in Blair, Nebraska at Taylor Oil Co. Inc.
Job Description
Job Title: Store Manager
Reports To: District Manager
Position Overview:
The Store Manager is responsible for the overall management of the store’s daily operations, ensuring a high standard of customer service, achieving sales targets, overseeing staff, managing inventory, and maintaining store profitability. They play a key role in creating a positive customer experience, ensuring the store is well-maintained, hiring and training a successful team and driving the business toward success.
Key Responsibilities:
Store Operations:
- Oversee and manage day-to-day operations of the store to ensure everything runs efficiently.
- Open and close the store, following all company protocols.
- Maintain accurate store records, including sales, inventory, and staffing.
- Implement and enforce store policies and procedures.
- Ensure that the store is clean, organized, and well-stocked.
Customer Service:
- Ensure excellent customer service at all times, resolving customer complaints or issues promptly and professionally.
- Lead by example in customer interactions to maintain high service standards.
- Implement customer loyalty programs or sales promotions to drive repeat business.
- Monitor and address customer satisfaction through regular feedback and performance metrics.
Staff Supervision:
- Recruit, hire, train, and develop store team members.
- Assign tasks and supervise store employees, ensuring they meet performance and customer service standards.
- Create and manage staff schedules, ensuring adequate coverage and handling labor costs.
- Provide continuous coaching, feedback, and performance evaluations to staff.
- Resolve employee concerns and address performance issues when needed.
Sales and Profitability:
- Drive sales and ensure that store financial goals are achieved, including meeting sales targets, managing expenses, and maximizing profitability.
- Analyze sales data and trends to create strategies for increasing sales and improving performance.
- Manage store budget, controlling expenses, and ensuring profitability while maintaining operational standards.
- Oversee and implement marketing campaigns, promotions, or in-store events to boost sales.
Inventory and Stock Management:
- Manage and oversee inventory control, including ordering, receiving, stocking, and organizing products.
- Conduct regular inventory counts and audits to prevent stock loss or discrepancies.
- Monitor and manage stock levels, placing orders as needed and ensuring timely delivery of products.
- Develop strategies to reduce shrinkage and improve inventory accuracy.
- Maintain store pricing and signage.
Compliance and Safety:
- Ensure compliance with all company policies, health and safety regulations, and local laws.
- Implement and uphold store security protocols to minimize theft or loss.
- Monitor and enforce safety standards, ensuring that all employees follow OSHA guidelines.
- Ensure proper handling of cash, registers, and transactions in compliance with company procedures.
Store Maintenance:
- Maintain the appearance of the store by ensuring proper visual merchandising, cleanliness, and organization.
- Address any maintenance issues promptly and report to higher management as necessary.
- Ensure that the store meets company standards for presentation and safety.
Skills and Qualifications:
- No minimum education required.
- Strong leadership and communication skills.
- The job requires the ability to communicate clearly, orally and in writing; the ability to hear and understand speech and other sounds; and the ability to use eyesight to complete tasks.
- Customer-oriented attitude and strong problem-solving abilities.
- Basic knowledge of store operations, inventory management, and cash handling.
- Ability to work flexible hours, including nights, weekends, and holidays.
Physical Requirements and Working Conditions:
- Ability to frequently stand/walk for long periods, lift and carry up to 30 lbs., and perform tasks that involve bending and reaching.
- Ability to occasionally, lift and carry up to 50 lbs., push/pull (carts, dollies, sweeping/mopping), bend/stoop/crouch, reach above shoulder level, climb on ladders/stools to reach high shelves/surfaces.
- Work is performed in a store setting with fluctuation temperatures (kitchen, cooler, freezer, indoors, outdoors) and near other team members and guests.
This role is essential for maintaining the store’s performance, providing high-quality service, and supporting overall operational success. This Job Description is not intended to be a comprehensive list of the required duties and tasks; duties and responsibilities of this position may change. Taylor’s provides reasonable accommodation necessary for qualified individuals to per essential job functions.
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