Business Analyst- Onsite Role (Baytown, TX) in Baytown, Texas at Community Resource Credit Union

E

40%

Business & Technical Requirements Analysis

Attend project discovery, planning, requirements, and development meetings as a representative and partner of the Programming Team to identify, clarify, document, and validate business requirements.

Work directly with frontline employees, support departments, subject matter experts, project managers, vendors, and developers to understand business objectives and operational needs.

Translate business needs into clear and actionable functional requirements, user stories, use cases, business rules, process flows, acceptance criteria, and supporting documentation.

Ask probing questions to identify incomplete, conflicting, or ambiguous requirements and facilitate resolution before development begins.

Ensure requirements are written at a level of detail sufficient for Programming and other technical teams to understand the desired business outcome and evaluate potential solutions.

Facilitate communication between technical and non-technical stakeholders when terminology, processes, or expectations require clarification.

E

25%

Project Discovery & Scoping

Participate in the early discovery and scoping of technology projects, enhancements, automation requests, and process-improvement initiatives.

Partner with project managers, Programming, Enterprise Service Delivery, business stakeholders, and subject matter experts to help define project objectives, expected outcomes, deliverables, assumptions, constraints, dependencies, and acceptance criteria.

Conduct discovery activities to identify affected departments, employees, members, applications, workflows, data, integrations, vendors, business rules, and operational procedures.

Assist technical teams in understanding proposed work by ensuring sufficient business and process information is available to support technical analysis and development planning.

Support project change management by documenting new or modified requirements and communicating potential impacts to scope or expected outcomes.

E

20%

Operational & Process Analysis

Develop and maintain a strong working knowledge of CRCU frontline and support department procedures, systems, workflows, and operational dependencies.

Meet with employees and subject matter experts to understand how business processes are performed in actual operating environments.

Identify manual processes, duplicate activities, unnecessary handoffs, operational bottlenecks, inconsistencies, and opportunities for automation or simplification.

Evaluate proposed system or process changes from an end-to-end operational perspective rather than focusing solely on individual system functionality.

Identify how changes may affect frontline employees, support teams, members, reporting, downstream processes, integrations, and other systems.

Work with stakeholders to distinguish the underlying business need from a requested technical solution so alternative approaches can be considered when appropriate.

Maintain sufficient operational familiarity to effectively communicate between employees performing the work and technology teams developing or supporting solutions.

E

10%

Testing & Solution Validation

Develop user acceptance testing scenarios based upon documented requirements, process flows, business rules, and acceptance criteria.

Validate that completed functionality addresses approved requirements and intended business processes.

Test both standard workflows and relevant exception scenarios to help identify gaps before production implementation.

Document testing results, defects, exceptions, and unresolved issues and coordinate follow-up with Programming and project stakeholders.

Assist project teams in distinguishing software defects from requirement changes, scope changes, configuration issues, or newly identified business needs.

Participate in implementation readiness activities to help ensure requirements have been appropriately tested, and outstanding issues are understood before deployment.

E

5%

Performs other duties as assigned.

1.

Produces clear, accurate, complete, and testable business and functional requirements that enable Programming to effectively design and develop solutions.

2.

Demonstrates strong knowledge of frontline and support operations and accurately identifies workflows, business rules, exceptions, dependencies, and downstream impacts.

3.

Provides timely and accurate updates regarding requirements, scope, risks, blockers, decisions, and testing while maintaining effective communication between business and technical teams.

4.

Develops and coordinates effective testing to ensure delivered solutions meet documented requirements, business needs, and acceptance criteria.

5.

Demonstrates the technical aptitude, analytical thinking, and problem-solving skills necessary to translate business needs into actionable information for Programming and other technical teams.

6.

Demonstrates an understanding of, and follows the requirements of all regulation compliance, including but not limited to those of Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP) and Member Due Diligence (MDD) as it specifically relates to their job functions. Employee shall be trained annually in BSA/AML compliance.