Bilingual Hospital Representative at PATHS, LLC – West Chester, Pennsylvania

Job Title: Bilingual Hospital Representative

Department: Eligibility

Reports To: Assistant Director of Eligibility

Work Schedule: Work schedule: Monday - Friday 8:30am – 5:00pm

Train in our Cherry Hill NJ office Monday-Friday 8:00am- 4:30pm for 8 - 12 weeks. Mileage reimbursed for training.

Job Overview

PATHS, LLC is hiring a Bilingual Hospital Representative to support patients in navigating medical billing, insurance benefits, and Medicaid eligibility within hospital and healthcare facility settings. This role is ideal for candidates with experience in healthcare administration, patient advocacy, insurance billing, or social services who are fluent in English and Spanish.

About PATHS, LLC

Physician and Tactical Healthcare Services (PATHS), LLC is committed to provide the best possible environment for maximum development and goal achievement for all employees. Our practice is to treat each employee as an individual. We seek to develop a spirit of teamwork; individuals working together to attain a common goal. In order to maintain an atmosphere where these goals can be accomplished, PATHS provides a comfortable and progressive workplace. We take into account individual circumstances and the individual employee.

Founded in 2000, PATHS offers a broad range of account receivable management, patient advocacy, and consultation services to assist the needs of our healthcare clients. Our 4 offices in PA, NJ, and DE are home to 450 employees and that serve over 100 clients. Our team has built flourishing long-term partnerships with clients and staff by cultivating a great experience.

Key Responsibilities

• Assisting patients in applying for Medical Assistance
• Accurately document patient information and completing tasks in a timely manner
• Assisting patients in applying for Medical Assistance and possible other hospital, state or federal programs, when applicable.
• Interviewing patients in a hospital or office setting to complete necessary forms.
• Verifying health insurances.
• Working with patients and/or family members, employers, banks and federal/state offices for additional information as needed
• Other duties as assigned

Required Qualifications

• Bilingual: English and Spanish
• Excellent interpersonal skills both written and verbal
• Ability to work independently and as part of a team
• Trustworthy, detail oriented and organized
• Working knowledge of Microsoft applications: Outlook, Word, and Excel
• Ability to learn and work with multi-State Medicaid eligibility regulations (previous Medicaid experience a plus)
• Work Schedule: Monday- Friday 8:30AM-5:00PM

Preferred Experience

• Healthcare facility experience
• Insurance billing or revenue cycle management
• Medicaid eligibility or public assistance programs
• Patient advocacy or social work background

Pre-Employment Requirements

• Offers of employment are contingent upon successful completion of applicable screenings consistent with federal, state, and local laws.
• Screenings may include: criminal background check, drug screen, physical exam, PPD screening, and verification of immunization records (role-specific).
• Employment eligibility will be verified through I-9/E-Verify.
• Because PATHS operates in the healthcare industry, certain screenings (e.g., OIG/GSA exclusion checks, state Medicaid exclusion lists) may be conducted on a recurring basis as required by federal and state law, client contracts, and hospital compliance programs.

Physical & Environmental Requirements

· Prolonged periods sitting at a desk and working on a computer.

· Frequent movement in hospital or office settings, including walking between patient rooms and departments.

· Occasional lifting of up to 15 pounds.

· Must have reliable transportation and valid driver’s license for travel to client sites as required.

· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation & Benefits

· Compensation: $20-$22/hour (actual range provided in postings as required by applicable state pay transparency laws).
Benefits include: Paid Time Off, Paid Holidays, Medical, Dental, Life Insurance, Short-Term Disability (STD), Long-Term Disability (LTD), and a 401(k) Plan with company match.

EEO & Compliance Statement

· PATHS is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, or any other status protected by applicable law. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.